What are the responsibilities and job description for the Mental Health Assistant position at Metanoia Counseling?
Position Overview
We are seeking a detail-oriented and compassionate Mental Health Assistant (Office Manager) to support the daily operations of our counseling practice. The ideal candidate is organized, dependable, and passionate about helping others within a healing-centered environment. This role ensures smooth office operations, supports clinicians, and helps create a calm, welcoming space for every client who walks through our doors.
Key Responsibilities
- Oversee day-to-day administrative operations of the practice
- Manage scheduling, phone calls, and client intake coordination
- Support clinicians with documentation, systems management, and communication
- Assist with billing coordination, insurance verification, and records maintenance
- Maintain confidentiality and uphold HIPAA standards at all times
- Ensure the physical and emotional environment of the office remains trauma-informed and client-centered
- Coordinate with vendors, maintain supplies, and assist with special projects or events
Qualifications
Required:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Minimum 2 years of administrative or office management experience (healthcare or counseling setting preferred)
- Excellent communication, organization, and multitasking skills
- Proficiency with Microsoft Office Suite and Google Workspace
- Professionalism and discretion in handling confidential information
- Compassionate, reliable, and client-centered demeanor
Preferred:
- Experience in mental health, wellness, or nonprofit environments
- Familiarity with EHR systems (TheraNest, SimplePractice, or similar)
- Knowledge of insurance and billing processes
- Bilingual (English/Spanish)
Benefits & Growth Opportunities
- Supportive, wellness-oriented work culture
- Professional development and training opportunities
- Flexible scheduling
Job Types: Part-time, Contract
Pay: $16.00 - $18.00 per hour
Expected hours: No less than 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
- Tuition reimbursement
Work Location: In person
Salary : $16 - $18