Customer Relationship Management Representative I/II

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.

Relocation will not be provided for this role.

Purpose and Scope

This position exists to provide customer service and support to customers regarding their orders.

Responsibilities

• Order Management
• Process PO changes initiated by the customer with high-level of data integrity.
• Perform contract validation
• Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
• Create and maintain in a positive relationship with our customers
• Customer and Contact Data management
• Customer contract, forecast and product line awareness
• New opportunity processing / process inquiries along with inquiry assessment
• Communicate re-promises, dispo, shortages and overages to customer
• Provide accurate sales forecasts
• Enter short term (this week & next) customer ship schedules into SAP
• Shipment availability & release
• Customer Service Interface – portal training, leads, call reports
• Initiate continuous improvement
• Participate in SOX audits as appropriate
• May be required to provide data to management and provide information for KPIs as needed.
• Communicate customer volume requirements timely and bring deviations to attention of DP
• Lead continuous improvement efforts
• Resource on IT projects that impact to our area
• Train the team on changes that impact our area
• Update training documents as appropriate
  
  

Minimum Qualifications

• High School Diploma or GED with 2 years of customer service experience or related
  
  

Preferred Qualifications

• High School Diploma or GED with 5 years of customer service experience or related
• Associate Degree in Business, Marketing, or related with at least 2 year of customer service experience or related
  
  

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.