IT Help Desk Technician

The posted range reflects market-based pay. Actual compensation depends on experience, skills, and related qualifications.

METAL CRAFT, located in Elk River, MN is a precision machining company and our mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries.

Kickstart your career in IT with an opportunity designed for growth, learning, and long-term success. We are seeking a motivated Entry-Level IT Help Desk professional who is eager to develop their technical skills and build a strong foundation in the field. In this role, you’ll gain hands-on experience supporting users, troubleshooting issues, and working alongside a collaborative team that values curiosity and continuous improvement. As part of a growing company, you’ll have the opportunity to expand your knowledge, take on new challenges, and advance over time. If you’re passionate about technology and ready to learn, we’re ready to invest in your future.

The primary responsibility of IT Help Desk Technician is to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Some afterhours work possible and on-call schedule rotation required.

DUTIES AND RESPONSIBILITIES

This position may participate in one or more of the following duties as directed by supervisor or manager.

Serves as the first point of contact for end users seeking technical assistance. Perform IT helpdesk duties in person, electronically and via phone by researching and diagnosing problems to resolve computer related issues. Documents/tracks by entering tickets, documenting detailed work and solutions, and escalating problems in accordance with company policies and guidance. Assists with IT projects as needed and asset lifecycle and IT supplies inventory tasks.

Perform routine and emergency maintenance on company computer equipment (such as PC, Cabling, Printers, peripherals, software and operating systems) to ensure maximum uptime and highest performance. Perform installations, troubleshooting and maintenance of company software such as Windows 10/11, Office365 Suite, CAD, manufacturing software packages, ERP system, file management, and more.

Performs user account administration tasks, patching and application deployment in a Microsoft Windows environment subject to governmental security requirements. 

Build and maintain system images/workstations configurations. Performs workstation builds, maintenance and replacements. Maintains all associated documentation for configurations and assets in accordance with company requirements.

Ensures that company policy, goals, and objectives are being adhered to and works in the best interest of the company. Provides technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are achieved.

Works as part of an IT team to identify, prioritize, and escalate matters of urgency to appropriate resource(s).

Able to keep company and employee information confidential. Ability to comply with strict procedures and policies in accordance with applicable regulations and compliance requirements. Basic technical writing abilities. Customer service minded.

Support both facilities and will need to be able to travel/drive to each facility (MN and WI).

Other miscellaneous duties as assigned.

Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

EDUCATION/EXPERIENCE

Associate’s degree in Information Technology, Computer Science or equivalent.

0-2 years’ experience in a tech support function; preferably in a manufacturing environment

KNOWLEDGE/SKILLS/ABILITIES

Working knowledge of fundamental operations of relevant software, hardware and other equipment. Working knowledge of Microsoft Window 10 & 11, general networking, end point security and end user productivity software packages.

Experience in research, troubleshooting, analysis, remediation, documentation and training in relation to information technology problem solving and end user support.

Knowledge of relevant call tracking applications and IT support customer service practices.

Ability to travel 20% of the time.

Show initiative in work by being an effective team-member, suggesting new ideas for completing a job, giving input as to how to improve the efficiency of a job, and organizing work time in order to complete jobs in a timely matter. Team collaborator with ability to work independently in a high-paced environment. Flexible, proactive and organized with a can-do attitude.

Working knowledge of CMMC and/or NIST requirements preferred.

CORE VALUES

People – We can do it

Innovation – We work together

Service – We honor our word

Quality – We do what’s right

Benefits Eligible position (Health, Dental, Vision, 401K, profit sharing, holiday pay, PTO)

Monday - Friday 9:00am - 3:00pm 

Hourly/Non Exempt 

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. 

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***