User Experience Research Manager - Facebook Marketplace

Facebook is looking for a User Experience Research Manager with research, communication and people management skills. We are seeking a candidate with a breadth and depth of research skills - who understands the balance and trade-offs between scrappy and rigor, and ultimately how research translates into design and product recommendations and decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will lead a team of world-class researchers across a key product vertical, and across multiple research disciplines. We are looking for an experienced leader with a proven track record of building and managing high-performing teams. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to measurable business value.

User Experience Research Manager - Facebook Marketplace Responsibilities:

• Guide research throughout the product life-cycle from early stage generative research, through iterative concept or prototype testing, and post-launch measurement
• Deliver actionable and relevant insights aligned to both strategic and tactical product and designs decisions
• Identify and prioritize short-term and long-term research that delivers impact
• Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big challenge
• Hire, develop, and retain talent
• Advocate passionately for the customer, ensuring that the product experience is aligned to user needs and expectations
  
  

Minimum Qualifications:

• Bachelor’s degree or significant experience conducting UX research with meaningful business impact
• 15 years of experience conducting and/or studying research post-Bachelor’s degree
• 5 years of experience directly managing, coaching and developing full-time researchers
• Experience directly managing across different research methodologies
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience working with a variety of cross functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
  
  

Preferred Qualifications:

• Master's or PhD degree in Human-Computer Interaction, Psychology, Sociology, Economics or related field
• 18 years of conducting and/or studying research post-Bachelor’s degree
• eCommerce Experience is a plus
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$192,000/year to $265,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.