What are the responsibilities and job description for the Trust & Safety Contractor II position at Meta?
We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.
Summary:
Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.
Responsibilities:
Own IP Product Integrations directly — clearing backlogs, learning IP policies, and reviewing demand that reaches their gate. The goal is that they can independently carry the IP Product integration strategy alongside their FTE CWAM. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume
Process IP operations queues in accordance with documented SOPs and policy guidelines
Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
Maintain accurate case documentation and contribute to quality assurance reviews
Flag process gaps or SOP ambiguities and support continuous improvement initiatives
Requirements:
2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
Experience with product integrations — end-to-end workflow expertise, cross-functional collaboration, and the ability to maintain integration readiness through shifting or delayed product timelines.
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Experience with escalation handling, root cause analysis, and operational reporting
Strong written communication skills and attention to detail
Comfortable working in fast-paced, queue-based environments with shifting priorities
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.
The pay range that Tundra in good faith reasonably expects to pay for this position is $26/hour - $30/hour.
Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Salary : $26 - $30