Supply Chain Analyst III

The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders.

Key Responsibilities:

• Order Queue Monitoring & SLA Management

• Continuously monitor order queues to identify orders at risk of SLA breach

• Track and report on SLA performance metrics, flagging trends and systemic issues

• Prioritize and triage orders based on urgency, SLA timelines, and business impact

• Proactively escalate at-risk orders before breach occurs

Order Hold Resolution

• Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval)

• Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors)

• Document recurring hold patterns and recommend process improvements to reduce future occurrences

Control Tower Operations

• Serve as the single point of visibility for end-to-end order status across the enterprise

• Provide daily/weekly reporting on order health, hold aging, and SLA compliance

• Maintain and update dashboards and trackers for real-time order visibility

• Participate in daily stand-ups or war rooms to communicate order status and risks

• Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact

Process Improvement & Collaboration

• Identify bottlenecks in the order-to-fulfillment process and propose solutions

• Partner with systems, operations, and logistics teams to streamline workflows

• Support the development and maintenance of standard operating procedures (SOPs)

• Contribute to root cause analysis for systemic fulfillment failures

Required Experience:

• 5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions)

Required Skills:

• Order Management & Fulfillment Operations – Demonstrated experience managing end-to-end order lifecycles, including exception handling, hold management, and order expediting.

• SLA Monitoring & Proactive Escalation – Proven ability to monitor queues against defined service levels, identify risk patterns, and escalate effectively before breaches occur.

• Problem-Solving & Root Cause Analysis – Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions.

• Order Management Systems – Proficiency with Oracle GOP used for order tracking, reporting, and workflow management.

• Communication & Cross-Functional Coordination – Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status.

• Familiarity with supply chain KPIs (fill rate, on-time delivery, order cycle time)

Preferred Skills:

• Experience with data visualization tools (e.g., Tableau, Unidash)

• Background in IT asset management or technology hardware supply chains

• Experience with continuous improvement methodologies (Lean, Six Sigma)

• Comfortable working in a global, multi-timezone environment
  
  

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $69/hour - $75/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Salary : $69 - $75