Research Program Manager IV

Overview

WhatsApp serves more than 3 billion people in over 180 countries. WhatsApp UXR Research Operations enables international research at that scale through the systems that support study planning and launch, vendor/tooling and compliance workflows, portfolio health, research velocity, and product impact measurement.

We are seeking a hands-on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind that work. This role sits at the intersection of research operations, analytics, tooling, and operational change: building the systems that make research work visible, measurable, and easier to manage across a large, compliance-sensitive product organization.

The right person is an operator-builder: analytically strong, operationally practical, and comfortable taking ambiguous problems from diagnosis through adoption. They bring the judgment to know when to move independently, when to bring evidence forward, and how to build systems that make complex work easier to execute.

Responsibilities

● Own the execution and continuous improvement of program operating cadences, including intake tracking, milestone and risk management, and stakeholder updates

● Build practical AI-enabled research operations workflows, including configuring internal tools, translating repeatable support and discovery needs into AI-assisted processes, evaluating AI vendors and self-service tools, and defining the controls needed for quality, privacy, provenance, measurement, and human review

● Build and run the research operations portfolio system, including project status, data completeness, vendor/tool usage, and recurring portfolio reporting

● Identify recurring process bottlenecks from support requests, chat history, tracker data, and stakeholder feedback; translate those patterns into documentation, self-service coverage, automation, or escalation paths

● Establish measurement for research velocity, portfolio health, tool adoption, operational cost efficiency, self-service coverage, and AI-enabled workflow impact

● Apply hands-on analysis across SQL, spreadsheets, vendor data, tracker data, and qualitative operational signals to surface performance trends, trade-offs, and decisions requiring leadership input

● Drive adoption of new systems and workflows by instrumenting usage, closing data-quality gaps, training users, gathering feedback, and iterating based on what the team actually uses

● Work with research leadership, data science, finance, legal/privacy, operations, and vendor partners to manage dependencies, address data gaps, and prepare evidence-based recommendations for decision-makers

Minimum Qualifications

● 6+ years of experience in operations, program management, business operations, research operations, product operations, analytics, or a related field, including at least 3 years in operational analytics or measurement

● Track record of designing and delivering complex operational programs or systems from concept through scaled adoption, including defining scope, building stakeholder alignment, and shipping iteratively without a pre-existing playbook

● Demonstrated experience applying AI and automation to improve operational or analytical workflows with appropriate human and data-quality controls

● Strong hands-on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data

● Demonstrated ability to define metrics and translate analysis, dashboards, and reporting into operational decisions

● Excellent written and verbal communication, analytical judgment, executive-ready synthesis, and ability to influence senior stakeholders

Preferred Qualifications

● Experience supporting research, product insights, research operations, product operations, or another knowledge-intensive function

● Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies

● Familiarity with data governance, privacy, provenance, access controls, or compliance-sensitive operations

● Experience with vendor, procurement, budget, or program-impact measurement

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $100/hour - $110/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Salary : $100 - $110