Project Manager, Surface Integrity Operations

Every day, people come to Facebook, Instagram and other family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and/or build community. Within Meta our Global Operations team aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. The Surfaces Operations team within Integrity and Support Operations strives to keep our platforms safe. This team plays a crucial role for Integrity across our apps such as Facebook, Messenger, Instagram and Threads. You will work directly with our cross-functional team (engineering, product, Policy, etc.), as well as all of the teams within Global Operations, to execute global projects from inception to launch. This team manages core operations across multiple Integrity abuse areas, developing and implementing process, product, and policy improvements that enable us to support our community and prevent real-world harm. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale. You will generate insights and optimize the labelling process. You will play a pivotal role in the development of AI and ML models, ensuring the accuracy and relevance across both integrity and support use cases.

Project Manager, Surface Integrity Operations Responsibilities:

• Become an Subject Matter Expert in various integrity and support issues across Operations at Meta
• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and time sensitive environment
• Create and modify data labels, ensuring compliance to all regulatory and legal requirements
• Ensure the quality of labeled data sets, ensuring alignment to Meta’s policies and/or support processes
• Partner with team members to improve processes and tools of the team’s labeling interfaces
• Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Use problem solving skills to resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Build cross-functional partnerships to create better solutions for our community and users
• Develop expertise of the integrity issues and how they affect our community
  
  

Minimum Qualifications:

• Bachelor's degree BA/BS
• 2 years of work experience in an operations, technology, management consulting, or equivalent environment
• 2 years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• Experience communicating with a variety of audiences, including engineering and technical teams
• Demonstrable experience using sound judgment and exhibiting grace under pressure
  
  

Preferred Qualifications:

• 1 years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Avid user of our platform of products
• Strategic thinker with analytical and problem-solving skills
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$34.62/hour to $109,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.