Program Coordinator II

Summary
The Program Coordinator (Pod Lead) leads a team of Data Labeling Analysts delivering GenAI red teaming and safety evaluation work. This role coordinates daily execution, ensures consistent quality and operational excellence, and acts as a bridge between annotators, project/program management, and cross-functional partners. The PC provides direction, feedback, coaching, and escalation support to drive performance, reliability, and team development in a fast-moving environment.

Responsibilities
Oversee daily team operations (queue coverage, task assignment, throughput planning) to ensure timely completion of red teaming exercises and deliverables.
Communicate goals from Project/Program Managers, delegate responsibilities, monitor progress, and remove blockers to meet team objectives.
Track and report team performance metrics (quality, speed, coverage, rework), identify trends, and drive corrective actions in partnership with PMs and Quality Leads.
Provide onboarding, training, and ongoing coaching — including policy walkthroughs and attack technique demonstrations — to build team capability and maintain alignment with evolving guidelines.
Serve as first-line escalation point for workflow issues, unclear instructions/guidelines, tooling problems, and quality concerns; document issues and route to the appropriate partners (PM/Eng/Quality).
Facilitate regular team meetings (standups, calibrations, retros) and foster open communication and knowledge sharing.
Support execution readiness by reviewing schedules/instructions for clarity, confirming staffing plans, and coordinating handoffs with program partners (e.g., technical writers, engineering).
Ensure adherence to company policies, procedures, and quality standards; reinforce safe handling practices for sensitive content where applicable.
Identify and escalate high-severity findings during red teaming exercises; coach team members on advanced red teaming techniques and attack strategies to improve coverage of critical risk areas.
Contribute to continuous improvement by proposing workflow changes, tooling/process enhancements, and operational best practices.

Skills
Leadership & Coaching: Strong ability to motivate, coach, and support a diverse team; ability to lead through ambiguity and shifting priorities.
Red teaming proficiency: Consistently high-performing practitioner (e.g., top-quartile quality and speed) with strong guideline interpretation and calibration instincts.
Operational excellence: Strong organization/time management; able to run day-to-day execution and maintain reliable coverage.
Analytical thinking: Comfortable using metrics to diagnose issues, run basic root-cause analysis, and drive action plans.
Communication: Excellent written/verbal communication and stakeholder management; able to clearly translate goals into team plans.
Technical proficiency: Strong Google Suite skills (Docs/Sheets); able to build/maintain trackers and learn new tools quickly.
Problem solving: Can independently unblock issues and coordinate across functions to resolution.
Nice to have: Linguistic training.
Nice to have: Experience with large language models (e.g., ChatGPT, Gemini).

Required Education/Experience
Bachelor’s degree preferred.
3–5 years in operations, content moderation, data labeling, or trust & safety preferred
Languages: English (+ other language(s) if applicable)


This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $31.85/hour – $39.81/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Salary : $32 - $40