Product Specialist, Ads (Tech Support)

Meta is seeking a Product Specialist to join the Product Support & Insights (PSI) team within ISO (Integrity & Support Operations) Organisation. PTS (Product & Technical Support) is made up of multiple teams that focus on alpha and beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Meta’s business products. PSI is part of the PTS team that helps businesses through scaled service delivery & operations. We combine experience in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. Our unique view on both product and service allows us to partner with teams across Meta to drive our business forward by representing the view of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations.

Product Specialist, Ads (Tech Support) Responsibilities:

• Become a subject matter expert on Meta’s Ads, Business, and Commerce products
• Leverage technical skill set and product experience to resolve complex customer issues or triage them to the appropriate Engineering team
• Continuously improve the end-to-end support funnel and the overall customer support experience by upskilling front-line agents and optimizing internal and external processes
• Identifying opportunities to improve product usability issues and influence Product and Engineering teams to address them
• Understand operational workflows, identify and define support tool needs to enable operational scaling and bring resolution closer to the customer
• Manage stakeholder expectations and communicate with internal teams and external customers to provide technical and business feedback as well as deliver technical solutions
  
  

Minimum Qualifications:

• 2 years of relevant work experience in an operations, support, or product role within the ad-tech space
• Experience in translating product and technical concepts to technical and non-technical audiences
• Experience in communication and presentation skills, influencing cross-functional partners and leadership
• Experience with SQL and analytic dashboards to pull insights from data sets
• Experience working with cross functional teams such as Product and Engineering globally
• Basic understanding of web technologies (e.g., HTML, CSS, JavaScript, HTTP, etc.) and experience in technical troubleshooting
• Experience working in the advertising industry or related field
  
  

Preferred Qualifications:

• Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment
• Experience in investigating technical issues and provide workarounds/solutions
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$97,000/year to $136,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.