What are the responsibilities and job description for the Helpdesk Support position at Meta?
Company Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description
Technical Services
Los Angeles, CA
08 Month Contract
Driving- Yes, using personal vehicle (Less than 25%)
Qualifications
- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment - Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
- Provide IP address support- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support - Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support, Driving (if required for duties)
- Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required
- Escalate printer network issues to the appropriate resource- Physical as well as remote device management and control- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches.
- On-site contact for remote solve resolutions requiring technical expertise- Non-Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes - Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
Additional Information
Candidates must be able to lift 50 pounds and stand for extended periods of time.
Driving- Yes, using personal vehicle (Less than 25%)
Salary : $20