Consumer Order Operations Lead

The Meta Direct to Consumer team is seeking a strategic, data-oriented, detail oriented Operations Lead with experience managing multiple projects from End-to-End.This position will be at the core of Direct to Consumer (DTC) order operations, overseeing day-to-day operations functions and providing a best-in-class customer experience for a specific product line.

Consumer Order Operations Lead Responsibilities:

• Monitor and manage inventory levels across 20 countries to ensure best possible product availability and promise dates across all regions
• Manage allocation of units across all of the DTC surfaces including Meta.com, 1P Retail, and Marketplaces for specific product line
• Develop holiday launch readiness plans, market expansion plans, new product launch strategies to ensure smooth operational processes for high priority moments
• Contribute to weekly and monthly Cross Functional Partner business review meetings with updates and insights
• Lead reviews with Cross Functional Partners in order to drive organizational and system improvements that improve the overall fulfillment process for the customers
• Drive continuous improvement workshops and initiatives at the Sales Channels/Operations level
• Build relationships and influence across a wide set of teams, including Channel Operations, Customer Support and Experience, Risk, Data Analytics and Insights, Product Management, Engineering, Legal, Marketing, and Communications
  
  

Minimum Qualifications:

• 6 years of experience in e-commerce or retail operations, supply chain management, fulfillment, or equivalent work experience
• Proficient in Microsoft Office tools/Google Suite, advanced level in Excel/Google Sheets
• Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment
  
  

Preferred Qualifications:

• Demonstrated examples of new processes and tools and delivering process optimization and improvement initiatives across cross-functional teams
• Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through reviews
• Experience to navigate complex organizations, balancing multiple competing priorities. Ensuring strategy and hands on work are balanced on a day to day operating model
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$94,000/year to $136,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.