Channel Operations Manager

Meta is seeking a Regional Channel Operations Manager to play a pivotal role in aligning our organization's strategic direction with operational efficiency. As a leader, you will supervise a team of regional account operations planners and coordinators, driving collaborative forecasting, replenishment planning, order management, and inventory pipeline management across the region.Key responsibilities include managing the order-to-cash flow, CPFR planning and development, RMA receiving, allocation management, on-boarding new partners and products, providing timely and accurate inventory reporting, serving as the primary escalation point for the team, and driving key operational initiatives. This critical role ensures we have inventory in the channel to sell, connecting operations, sales, and partners through effective communication and action.

Channel Operations Manager Responsibilities:

• Build, mentor, and grow the North America channels operations team
• Collaborate with cross-functional partners to drive business growth and process efficiency
• Develop and implement operational skills to add value for partners and improve performance
• Measure and report on operational KPIs to drive improvement
• Ensure internal and SOX compliance for order management processes
• Optimize allocation processes through alignment with sales and supply planning teams
• Act as first point of escalation for regional operational issues
• Communicate priorities and status updates to business leaders
• Set clear objectives and deploy team resources to achieve business goals
• Foster an environment of continuous improvement and knowledge sharing within the team
• Delivering results through projects, initiatives, and process improvements
• Influencing and communicating effectively at all organizational levels
  
  

Minimum Qualifications:

• Bachelor's degree
• 8 years of experience in order management (order to cash) for hardware products, supporting Retail and Enterprise customers
• 3 years of direct people management experience
• Proven track record in:
• Onboarding new partners, products, and markets
• Managing or contributing to Collaborative Planning, Forecasting and Replenishment processes
• Proficiency in using major ERP platforms such as Oracle, SAP, or similar systems
• Experience working in a fast-paced environment with changing priorities and deadlines
  
  

Preferred Qualifications:

• Prior experience adapting to changes and ensure business continuity
• Experience building, managing, and mentoring high-performing teams
• In depth analytical and technical skills to analyze and address complex business challenges
• Work collaboratively with teams to automate and enhance processes, driving increased efficiency and productivity
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$151,000/year to $208,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.