Business Analyst II

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the Metaverse or within the growing AI space. Those who join our team are very passionate about solving people’s issues and are strong advocates for the Meta community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in emerging product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.

Years of Experience: 2-4 years

Required Skills:

• Prior project management and ops support experience

• Proficient in data tools, advanced Excel skills

• Experience configuring operational workflows and running QA testing

• Escalation management experience

• Prior experience working with cross-functional partners

Preferred Skills:

• Prior experience with content or community moderation

• Experience with data analysis and interpreting operational metrics (SQL is a plus)

• Experiencing leveraging AI tools

Critical Soft Skills:

• Ability to work in a fast paced, often high pressured environment

• Passion for user integrity and safety

• Time management skills

• Effective communication

• Strong critical thinking and problem solving

Responsibilities:

• Run day-to-day integrity operations, to include investigating and enforcing on Meta integrity policies by applying deep knowledge of how abuse manifests on our products

• Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends

• Triage escalations and drive them to completion

• Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines

• Report project status, risks, and needs to cross-functional partners on regular cadence

• Manage completion/progress of project timelines

• Support new product launches, e.g.configuring workflows, testing new features

• Help build integrity and support operations from the ground up for new product launches, moving between both areas as each launch needs

• Ensures product needs and priorities are met via calibration and alignment

• Analyze data leveraging data tools like dashboards, excel, SQL

• Run system audits and quality tests

What makes this role interesting

This role is an opportunity to understand the community landscape in a growing technology and product spaces and drive changes that bring real positive impact to our users.

Who would be a good fit for this role

An ops generalist! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $35/hour – $41/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Salary : $35 - $41