What are the responsibilities and job description for the Sales Correspondent - Customer Service position at Mestek?
Sales Correspondent - Customer Service
Job Description
ESSENTIAL FUNCTIONS:
Scope of Position:
Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.
Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
Answer phone and E-mail inquiries in a timely manner
Provide information concerning Mestek products
Process incoming orders for unit accuracy, pricing, and shipping information
Enter orders into Friedman ERP system
Review information before sending to Credit/Factory
Identify and resolve inquiries from representatives/customers relating to products
Guide representatives and distributors in use of Sales Assistant Specifier
Monitor fax machines for orders
Maintain an orderly work area
Keep filing and paperwork up-to-date
Complete special projects as needed
Assist other team members when work permits
Perform similar or related duties as required or requested
Requirements
High School Diploma or GED
Experience in writing orders and pricing a plus
Able to use computer software including Excel, Outlook, PowerPoint, and Word
Ambitious, organized, and detail-oriented
Team player who works well with others
Able to function under pressure
Able to prioritize and multitask
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Location
Westfield, MA
#26-050
Job Type
Full-time