What are the responsibilities and job description for the Service Writer position at Messick's Equipment?
We are looking for a motivated individual to join our service team. Primary duties will include assisting our lawn & garden service department customers at our Mount Joy location.
Responsibilities:
- Promote Messick's lawn & garden service business
- Greet customers and promptly answer incoming calls & emails
- Assist with technician scheduling
- Accurately create and settle repair orders daily
- Keep customers informed throughout the service experience
- Keep technicians updated of any changes
- Coordinate with the sales, trucking & rental departments as needed.
- Provide backup for the other Mount Joy shops and rental as needed
Ensure customers receive exceptional service with a commitment to department profitability
Requirements:
- Positive attitude and a team player
- Communicate effectively with customers and coworkers
- Attention to detail in a fast-paced environment
- Computer proficiency
- Mechanical aptitude, agricultural background helpful
- Commitment to department goals and profitability
Additional Employee Benefits:
- On Site Health Clinic staffed by Penn Medicine providing no cost doctor visits for employees.
- Employer sponsored events/outings for employees like company picnic, employee outings, Christmas banquet and other events throughout the year.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekend availability
Work Location: In person