What are the responsibilities and job description for the Software Technician position at Messer Cutting Systems?
JOB SUMMARY:
This position supports customer needs and advances their global state of the art cutting systems. Collaborating with a group of talented engineers and technicians, you will work to support market leading advancements in cutting machine software.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support Sales and Service
- Answer technical questions in regard to software and PC hardware.
- Perform remote software updates
- Prepare loaner PC and hard drive replacements
- Create software support tickets and follow up to resolve customer software issues.
- Support Manufacturing
- Configure and install software for cutting machines
- Keep hard drive images up to date.
- Create and maintain WIKI articles related to job functions
- Exercise independent judgment and draw conclusions based upon available information.
- Independent Drive to support Messer Values
- Customer First
- Leadership Excellence
- Innovation
- Accountability
- Continuous Improvement
MINIMUM EDUCATION AND QUALIFICATIONS:
- Minimum 2-year Software Degree or examples of coding experiences (e.g., code camps, classes, etc.)
KNOWLEDGE, SKILLS AND ABILITIES:
- 1 years of experience in software and PC hardware support
- CNC part programming
- Experience with Beckhoff hardware and software
- Ability to read schematics
- MS Office
- Strong problem-solving capability
- Self-starter, motivated to take on multiple projects
- Excellent written and verbal communication skills combined with the ability to collaborate with others.
PROTECTIVE CLOTHING AND EQUIPMENT:
- Steel-toe shoes
- Eye protection
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
- Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.
Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.