Call Center Agent

Job Description

**Job Description**

Sharpcontra is currently seeking a dedicated and professional **Call Center Agent** to join our dynamic customer service team in Boston. As a Call Center Agent, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing outstanding support over the phone and via email.

**Responsibilities**

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Resolve customer concerns with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Provide detailed product/service information when requested
• Escalate complex issues to the appropriate department
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and team meetings
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
• Minimum of 1 year of experience in a customer service or call center environment
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and stay calm under pressure
• Proficient in basic computer applications and CRM systems
• Reliable, punctual, and able to work in a team-oriented environment
  
  

Additional Information

**Benefits**

• Competitive salary ($48,000 - $54,000 per year)
• Paid training and continuous development opportunities
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for internal advancement and long-term career growth
• Supportive and inclusive team culture