What are the responsibilities and job description for the Cleaning Supervisor position at Mess Minimizers?
ABOUT THE POSITION
Help lead our residential and commercial cleaning team in a hands-on role: approximately 50% cleaning/quality checks and 50% leadership/operations support. The balance may vary with business needs.
WHAT YOU’LL DO
- Lead routine, deep, and move-in/move-out cleaning alongside the team. Review instructions, assign tasks, keep jobs on schedule, and inspect and correct work before leaving.
- Train and coach cleaners, conduct one-on-one check-ins, and document performance, attendance, conduct, and training concerns. Help review applications, interview, recommend hires, onboard, and evaluate new hires.
- Build customer relationships, conduct walkthroughs and quality-control visits, and document job needs for estimates. Handle escalated calls, messages, customer concerns, and related follow-up.
- Review schedules for staffing, timing, and travel issues; help coordinate changes and cover call-outs or solo jobs. Occasionally respond to urgent staffing, access, or operational issues outside scheduled hours.
- Maintain job, employee, and training records; review time entries; maintain supplies and equipment; handle customer keys, lockboxes, and alarm codes; protect confidential information; promptly report and document incidents.
- Help develop, implement, and improve procedures, checklists, training materials, office workflows, and approved policies. Reinforce safety and quality standards and assist with reasonable administrative duties.
- Support employee accountability, customer resolutions, and daily operational decisions, with upper-management review or approval when needed.
- Other tasks as assigned.
WHAT YOU’LL BRING
- Required: At least 1 year of paid professional cleaning experience, including residential, commercial, housekeeping, janitorial, or closely related work.
- Required: Two professional references before hiring. A background check and/or drug screening may be required.
- Preferred: 1–3 years of leadership experience. Experience with hiring, scheduling, walkthroughs, quality inspections, or process documentation is also helpful.
- Customer-service experience; strong communication, organization, attention to detail, and judgment; comfortable coaching others, working independently, and learning computer and smartphone applications.
- Valid driver’s license and reliable personal vehicle with room for supplies and equipment; willingness to travel within approximately 40 miles of Menomonie and occasionally transport coworkers or equipment.
- Ability to perform regular cleaning duties, including standing, bending, kneeling, and lifting and carrying supplies, with or without reasonable accommodation. Jobs may include pets, stairs, odors, or heavily soiled areas.
PAY & BENEFITS
- $22–$25 per hour, based on relevant experience
- $300 per month health insurance stipend.
- Scaling supervisor bonus opportunity based on yearly team goals and individual performance.
- Paid time off after introductory period.
- Travel pay.
- Company gas card for approved business use.
- Phone stipend.
- Paid training.
- Opportunity to grow with the company and take on an important role in a local business.
Apply:
https://messminimizers.com/apply/cleaning-team-lead/
Mess Minimizers is an equal opportunity employer.
Pay: $22.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Referral program
Work Location: In person
Salary : $22 - $25