STARTING RATE:  D.O.E.

MINIMUM AGE REQUIREMENT:  21 years old

LICENSE/CERTIFICATION:  State of Nevada Gaming Permit.

JOB SUMMARY:

Responsible for maintaining a smooth operation of department while controlling payroll and expenditures.

JOB QUALIFICATIONS:

2 years previous management experience and 1-year previous hotel experience required. High school diploma or equivalent required. Quality control, customer relations and ability to follow procedures required. Must be able to read, write and speak English. Ability to understand and follow verbal and written directions required. Basic math and computer skills required. Must be able to work any shift, weekends and holidays.

ESSENTIAL JOB FUNCTIONS:

• Responsible for the overall operations of the department and department personnel.

• Control payroll and expenditures. Assist the Hotel Director with the budget planning.

• Responsible for developing and implementing customer services expectations for the Hotel Department team members and holding team members accountable to the established expectations.

• Understand, comply with and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards and other written and verbal instructions.

• Hire, lead, motivate, train, coach, and discipline team members.

• Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.

• Other job-related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

• Contact the guest by cell phone or overhead pager when the room is ready.

• Return each and every call and e-mail concerning complaints for all departments, including the Hotel Department.

• Make sure all team members receive proper acknowledgement of a job well done.

PHYSICAL DEMANDS:

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

WORK ENVIRONMENT:

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. The work environment involves everyday risks and discomforts typical of secondhand smoke environments. Work takes place indoors. Use of safe work practices required.