What are the responsibilities and job description for the Move Coordinator position at Mesa?
Salary: 23-25
Since 1981,Mesa Systemshas provided reliable relocation services locally, coast to coast, and internationally. Built on the principles ofPride, Respect, and Trust, Mesa takes pride in our work, respects our customers, and trusts each other to deliver the highest level of service possible every time.
Job Summary:
Handles incoming inquiries with professionalism and efficiency, resolving issues promptly to ensure great customer satisfaction. Utilizing strong communication skills and problem-solving abilities, they enhance the customer experience and contribute to the Mesa team's success.
Responsibilities:
- Manage incoming customer inquiries via phone, email, and online chat
- Provide accurate and timely information to customers
- Resolve customer complaints or issues with patience and empathy
- Escalate complex issues to the appropriate team members
- Maintain detailed records of customer interactions and transactions
- Identify and implement process improvements to enhance customer satisfaction
- Register orders and update orders
Qualifications:
- Prior customer service in the moving industry
- Excellent communication skills
- Ability to remain calm and professional in stressful situations
- Strong problem-solving skills
- Proficient in using customer service software and platforms preferred