What are the responsibilities and job description for the Front Desk Receptionist / Behavioral Health position at Mesa Vista Wellness?
Front Desk / Medical Receptionist – Behavioral Health
Organization: Mesa Vista Wellness
Location: Santa Fe, NM
Position Type: Full-Time
About Mesa Vista Wellness
Mesa Vista Wellness is a behavioral health and wellness center dedicated to providing compassionate, client-centered care. Our team of professionals works collaboratively to support mental health and well-being, offering therapy, counseling, and integrative wellness services in a warm, supportive environment.
Position Summary
The Front Desk / Medical Receptionist plays a vital role as the first point of contact for clients and visitors. This position provides exceptional customer service, administrative support, and ensures the smooth day-to-day operations of the clinic. The ideal candidate is professional, organized, compassionate, and able to handle sensitive information with discretion.
Key Responsibilities
- Greet and welcome clients, visitors, and staff in a professional and friendly manner
- Answer and direct phone calls, emails, and other inquiries promptly and courteously
- Schedule, confirm, and manage client appointments using the practice’s scheduling system
- Verify insurance coverage, collect co-pays, and process client payments
- Maintain accurate client records and update information in electronic health record (EHR) systems
- Support clinicians with daily scheduling needs and client communication
- Manage intake forms, consent paperwork, and other required documentation
- Ensure compliance with HIPAA and confidentiality policies
- Handle mail, faxes, and general office correspondence
- Maintain a clean, organized, and welcoming reception and waiting area
- Assist with administrative projects and other duties as assigned by management
Qualifications
- High school diploma or equivalent (Associate’s degree or medical office training preferred)
- Previous experience in a healthcare or behavioral health setting strongly preferred
- Knowledge of insurance verification and medical billing processes a plus
- Proficiency in computer systems, scheduling software, and Microsoft Office Suite
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask in a busy office environment
- Compassionate, professional, and client-focused demeanor
Working Conditions
- Standard office environment with frequent interaction with clients and staff
- Position requires sitting, standing, and light lifting (up to 20 lbs)
To Apply
- Please submit your resume and a brief cover letter to info@mesavistawellness.com .
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Experience:
- Front Desk Medical receptionist: 1 year (Preferred)
Ability to Commute:
- Santa Fe, NM 87507 (Required)
Work Location: In person
Salary : $19 - $23