Automation Service Manager

About Us: Job Summary: Essential Duties & Responsibilities:

• Oversee all aspects of the DDC Service department, including scheduling, dispatching, and operational efficiency.
• Provide leadership and mentorship to service technicians, fostering technical excellence and customer focus.
• Support technicians in troubleshooting complex DDC systems and programming in plain English.
• Demonstrate proficiency with Schneider, Delta, and Distech programming platforms.
• Manage department P&L, service contract profitability, inventory, and budgeting.
• Act as the primary point of contact for high-level service contracts and escalated customer issues.
• Stay informed on industry trends, technology advancements, and regulatory changes.
• Identify and pursue new business opportunities, including national accounts and service projects.
• Collaborate with account managers, estimators, operations, and engineering teams for seamless project execution.
• Assist in job walks, scope definition, and proposal development for large service opportunities.
• Negotiate contracts and close deals to maximize profitability.
• Promote innovation and leverage technology to improve service efficiency.
• Mentor team members and train sales staff on technical strategies

Qualifications:

• Bachelor’s degree in engineering, Business, or related field.
• 10 years in building automation, service operations, or related technical leadership roles.
• Strong troubleshooting and programming skills; familiarity with Schneider, Delta, and Distech systems; ability to program in plain English.
• Proven experience managing P&L, budgeting, and service contract profitability; strong understanding of business development strategies.
• Proficiency in Microsoft Office Suite; experience with building automation software and service management tools.
• Excellent communication, leadership, and customer service skills; ability to handle escalated issues professionally; strong strategic thinking and market analysis capabilities.

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Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure:

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.