Service Technician - Breathing Air and Rescue Tool Specialist (Service & Sales)

Description

About MES:

Established in 2001, MES Life Safety is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. 

MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

Additional Information:

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Description:

MES is seeking a motivated, mechanically inclined, and customer-focused professional to support fire departments and first responder agencies through a combination of technical service, equipment maintenance, and outside sales support.

This hybrid role is responsible for:

• Inspecting, servicing, and repairing rescue and SCBA equipment. 
  • Travel (in a company van) to various Fire Departments in the region to perform testing and maintenance on Rescue Tools, Hydraulic Rescue Tools, etc. 
• Supporting customers with product selection, demonstrations, and training 
• Managing territory relationships and identifying sales opportunities 

Territory: All of Alaska. (The ideal candidate needs to reside in/near the city of Anchorage, Alaska)

Travel Requirement: This position requires significant travel and direct interaction with customers in the field.

Training: We will get you trained and certified! We offer an eight-week onboarding program designed to fully prepare technicians to work independently by its completion. Throughout the program, technicians will spend time at our MES Training Facility in Charlotte, NC, attend a manufacturer-led certification course, and receive additional hands-on field training from our seasoned, highly experienced technicians.

Key Responsibilities

Technical Service & Equipment Support

• Perform inspections, maintenance, troubleshooting, and repairs on: 
  • Rescue tools (including hydraulic equipment) 
  • SCBA (Self-Contained Breathing Apparatus) 
  • Related firefighting and safety equipment 
• Conduct testing (pressure, airflow, leak tests) to ensure compliance with manufacturer and industry standards 
• Calibrate and adjust equipment for safe and accurate operation 
• Maintain detailed service records and documentation 
• Manage parts inventory and ensure availability for service needs 
• Ensure compliance with NFPA standards and manufacturer guidelines 

Customer Support & Training

• Provide on-site service and support at fire departments and customer locations 
• Train end users on proper use, care, and maintenance of equipment 
• Address customer concerns and troubleshoot equipment issues 
• Build strong, long-term customer relationships 

Sales & Territory Management

• Support and grow an assigned territory through: 
  • Prospecting new customers 
  • Maintaining existing accounts 
  • Identifying equipment needs and recommending solutions 
• Conduct product demonstrations and assist with equipment setup 
• Manage the full sales cycle in coordination with internal teams 
• Utilize basic business math and CRM/tools to track opportunities 

Requirements

Qualifications

Required

• High school diploma or GED 
• Valid driver’s license (REAL-ID required for federal sites) 
• Strong mechanical aptitude 
• Basic computer skills (Microsoft Office) 
• Willingness to travel extensively (up to 85–100%, including overnight travel) 
• Ability to lift 50–60 lbs. 
• Ability to pass background check (to include MVR) and drug screening 
• Technical rescue or fire service background (especially leadership roles)

Preferred

• 2–5 years of experience in: 
  • Field service technician roles 
  • Mechanical repair or equipment maintenance 
  • Fire/rescue or emergency services industry 
• Experience with: 
  • SCBA equipment (e.g., 3M/Scott) 
  • Hydraulics, small engines, HVAC, or electrical systems 
• Prior sales or customer-facing experience 

Core Competencies

• Strong problem-solving and troubleshooting skills 
• Excellent communication and customer service skills 
• High attention to detail and commitment to safety 
• Self-motivated, organized, and able to work independently 
• Ability to manage deadlines and multitask in a field environment 

Work Environment & Physical Requirements

• Field-based role with travel to customer sites 
• Ability to lift and carry equipment up to 60 lbs. 
• Frequent driving and overnight travel required

Compensation & Benefits

• Base salary commission opportunities 
• Company vehicle or vehicle program 
• 401(k) with company match 
• Medical, dental, and vision insurance 
• Paid Holidays
• Paid Time Off 
• Life and Disability insurance 
• Flexible spending & Health savings accounts 
• Employee Assistance Program 
• Tools, uniforms, and equipment provided 

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