Fulfillment Manager

Fulfillment Manager

Merzbacher’s Bread Bakery · Full-time · Salaried · Management Team

Location: 4530 Germantown Ave, Philadelphia, PA 19144

Start date: Approximately February 1

Company Summary

Merzbacher’s Bread Bakery is a Philadelphia-based wholesale bread bakery rooted in Germantown. We make bread meant to be shared—honest, well-crafted loaves that balance tradition, creativity, and practicality. Our bread shows up every day in restaurants, groceries, and community spaces across the region.

We’re a hands-on, growing operation that values clarity, follow-through, and steady improvement. We care about quality and safety, treat people with respect, and believe good systems make good work possible.

Role summary

We’re hiring a Fulfillment Manager to own the packing and slicing department. This is the person who makes sure orders go out accurately, on time, and in a way that feels calm and professional on the floor.

We already have strong, qualified leads in place for packing and slicing. What we need now is a manager who can set direction, keep standards steady across the full week, coach people consistently, and make the department run as a dependable system. The work is hands-on. You’ll be on the floor with the team, especially when things get busy or the plan breaks.

You’ll run fulfillment like an operator, not a bystander—building simple routines, keeping them alive, and tightening them when reality proves they’re not good enough yet. This is a hands-on role, and you’ll earn the team’s trust by working alongside them when it matters.

In practice, that means:

• Do the work. Jump in to pack, slice, stage, and fulfill orders as needed—especially during busy periods, staffing gaps, or when something isn’t working as it should.
• Own order accuracy and readiness. Orders are packed correctly, labeled clearly, and staged so drivers can’t get confused. Mistakes are caught before they ship.
• Lead the people. Set expectations, coach performance in real time, and follow through. Praise good work, address problems early, and keep the tone respectful and steady.
• Keep the floor safe. This includes food safety and sanitation, but also employee safety: clear walkways, safe lifting and cart use, proper tool use, and an organized workspace that doesn’t become hazardous under time pressure.
• Build and sustain standards. Keep packing procedures in plain language, train new people well, and make sure standards don’t drift over time. When something changes—product, packaging, labeling, workflow—you roll it out cleanly.
• Make staffing and scheduling work. Create schedules that cover the week and don’t burn people out. Adjust in real time when someone calls out or volume spikes.
• Maintain packing readiness. Ensure supplies (labels, bags, boxes, tape, etc.) are stocked so shifts don’t collapse into scrambling.
• Collaborate across departments. Work closely with baking/production, distribution, business operations, and facilities so handoffs are clear and problems get solved at the source. Customer communication is handled by business operations—you’ll flag issues and provide clear information, but you won’t be the one talking to customers.

Reporting and team structure

• Reports to ownership and is part of the management team.
• Directly manages the Packing Lead and Slicing Lead.
• Supervises packers through those leads.
• Because the operation runs seven days a week, you’ll rely on the leads for daily coverage while you provide consistent management, training, and accountability across the full system.

Decision rights

You’re trusted to make real calls, including

• Adjusting staffing and assignments during the shift
• Setting and enforcing department standards for accuracy, cleanliness, and safety
• Stopping an order from shipping if it’s wrong or unsafe
• Initiating write-ups and performance plans (with ownership involved as needed)

Hiring is shared: you’ll interview and recommend candidates and lead onboarding; final hiring decisions are made jointly with ownership.

Schedule

• 5 days per week
• 2:00pm to close (close time varies based on volume)

Compensation, time off, and benefits

• Salary: $55,000, with room to increase up to $62,000 within 12 months based on performance and ownership of the role
• Paid time off: 2 weeks to start, then 1 week per year up to 4 weeks total
• Additional unpaid time off: available case-by-case
• Benefits: medical, dental, 401(k), and other standard benefits

Requirements

• Prior people-management experience (not just peer leadership)
• Comfortable in a fast-paced production environment
• Able to be on your feet for long periods and lift up to 50 lbs
• Strong attention to detail and the judgment to make clear calls under pressure
• Clear, respectful communication and follow-through

What we’re looking for

We’re looking for a steady manager who can keep standards high without creating drama—someone who can coach, organize, and follow through. You should be comfortable switching between hands-on support and clear leadership, and making the team better over time by noticing what’s not working and fixing it in a way that sticks.

How to apply

Please submit:

• A current résumé
• A brief cover letter explaining why this role interests you and how your experience prepares you to lead a hands-on fulfillment team

We’re less interested in polished language and more interested in how you think, how you work, and how you’ve led people in real situations. If you’ve built systems, stabilized a team, or made a messy operation run better, tell us about it.

Applications without both a résumé and cover letter will not be considered.

Pay: $55,000.00 - $62,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $62,500