What are the responsibilities and job description for the HCP Programs & Operations, Associate Manager position at Merz Aesthetics?
About Us
Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
Responsible for supporting HCP programs, trade show activities, and PRC operations. This role coordinates and executes HCP programs, brand experiences, meetings, and congresses; oversees logistics, vendor management, and on-site support; and assists with trade show execution and shared inbox management to ensure a seamless customer experience. Additionally, the position manages PRC submissions, prioritization tracking, Veeva uploads, process documentation, and training, while maintaining a centralized repository of approved materials and ensuring compliance with promotional review processes.
What You Will Do
- Program Planning and Execution
- Planning and execution of brand experiences
- Design event experiences across journey stages
- Coordinate logistics and vendors
- Ensure seamless pre, during, and post-event experience
- Submit post event spending
- CVENT build and support as needed
- Bootcamp support as needed
- PRC
- Management of prioritization tracker across teams
- Lead PRC prioritization meetings, including review meetings, office hours, and prioritization meetings
- Manges Veeva uploads / PRC submissions
- Build and maintain process documents and train all departments
- Develop centralized bank for all PRC approved documents and their sources
- Tradeshow Support
- Reginal Tradeshow
- On-Site planning and Support as needed
- Inboxes
- Help support team in day-to-day monitoring shared inboxes as needed
- Event Operations
- On-site support at HCP events on an as needed basis
- Other As Directed by manager
Minimum Requirements
- Bachelor's Degree
- 1-2 years' Experience with vendor contract management and compliance reporting.
Preferred Qualifications
- Bachelor's Degree
- Experience with Cvent or another event-registration and attendee-management platform
- Experience supporting regional and national trade shows, congresses, advisory boards, training programs, or HCP educational programs
- General understanding of healthcare-professional interactions, promotional-material review, and compliance requirements
- Familiarity with event budgets, purchase orders, invoices, contracts, and expense reconciliation
Technical & Functional Skills
- Strong project management and organizational skills, with the ability to multitask and meet deadlines.
- Veeva
- Cvent
- SmartSimple
- MS Office Suite
- Smartsheets