What are the responsibilities and job description for the Slot System Administrator position at Meruelo Group?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Administer and support the Konami SYNKROS environment and connected slot-floor systems (player tracking, TITO, bonusing/promotions, kiosks, jackpot/progressive interfaces), ensuring accurate event capture and system uptime.
• Maintain and audit EGM and floor master data within SYNKROS (device profiles, denominations, configurations, accounting attributes, game/asset information, and location mapping) to support accurate slot accounting and performance reporting.
• Execute floor change workflows (installs, conversions, swaps, removals, relocations) including required data entry, configuration updates, pre/post verification steps, and documentation packets per internal controls.
• Monitor daily system exceptions and operational reports; identify, research, document, and resolve discrepancies (e.g., meter/transaction variances, interface failures, player tracking issues, points/free play issues, jackpot/progressive record variances) and escalate as needed.
• Support slot performance analysis by producing and validating recurring data and reporting (coin-in, win, hold, occupancy, downtime, exceptions trending) and providing insights to Slots leadership.
• Oversee the lifecycle of SYNKROS-related software and configuration changes within scope: version tracking, test plans/UAT support, scheduled deployments, and post-change validation.
• Coordinate vendor activities (Konami and third-party partners) for troubleshooting, upgrades, implementations, and integrations; manage tickets/escalations, track status, and ensure issues are resolved within agreed timelines.
• Maintain system documentation (procedures, checklists, floor project logs, discrepancy research notes, and configuration records) to support audit readiness and operational continuity.
• Serve as a liaison between Slot Operations and IT for system health monitoring, outage response, and infrastructure coordination (servers, network connectivity, backups) based on the property’s support model.
• Provide training and support to end users on approved SYNKROS workflows and reporting tools; communicate system changes, outages, and key impacts to stakeholders.
• Perform all duties in accordance with Nevada Gaming Control Board regulations, approved internal controls, and property policies/procedures applicable to casino management systems and slot operations.
• Maintain accurate documentation and audit trails for floor changes, configuration updates, exception resolution, access changes, and software/configuration deployments.
• Support internal and external audits by producing reports, reconciliation support, and evidence of required checks/approvals; partner with Compliance and Audit/Finance to resolve findings in a timely manner.
• Safeguard sensitive patron and operational data by following access control standards and confidentiality requirements.
• Any other duties as assigned, within the scope of this job description.
KNOWLEDGE/SKILLS/ABILITIES
• Working knowledge of key slot-floor concepts: EGMs, meters, TITO, player tracking, progressives/jackpots, kiosks, and slot accounting/reporting.
• Demonstrated experience with data entry and master data maintenance; strong attention to detail and ability to follow controlled procedures.
• Proficiency with Microsoft Excel and standard reporting tools; ability to produce, validate, and explain performance and exception reporting.
• Strong troubleshooting and discrepancy research skills; ability to document root cause, actions taken, and outcomes.
• Ability to communicate effectively with cross-functional teams and external vendors; able to prioritize and manage multiple workstreams.
• Must have the following skills: clerical, compiling, analyzing, precision working, following instructions, memorization, problem solving, independent thinking and judgement.
• Availability to work a flexible schedule (including weekends/holidays and/or on-call) as business needs require.
• Must be 21 years of age.
EDUCATION and/or EXPERIENCE
• High school diploma or GED required.
• 2 years’ experience in casino slot operations, casino systems, slot performance, gaming technology, or a related role supporting a casino management system; or any related experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
• Must be able to maintain appropriate licensing with the Nevada Gaming Control Board.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is frequently sitting, standing, and walking; and occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.
• Must be able to push/pull and lift/carry over 100lbs or less frequently.
• The team member will frequently have repetitive use of both feet and hands and require frequent light and firm/strong grasping motions. Finger dexterity of both hands will be frequently required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision; vision that allows the ability to read colored spreadsheets and computer use.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone, and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, electrical devices, and other mechanical devices.
• The noise level in the work environment is usually quiet to moderate, and occasionally loud.
• Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.