Phone Screener

JOB SUMMARY

The Phone Screener for the Heidi & Frank Morning Show serves as the primary point of contact between the audience and the show, helping create an engaging and entertaining listener experience. This role is responsible for answering and screening calls during live broadcasts, coordinating with the producer and on-air talent, supporting contests and promotions, contributing content ideas, and assisting with the overall execution of the morning show across multiple platforms. The ideal candidate is organized, quick-thinking, collaborative, and thrives in a fast-paced live entertainment environment.

DUTIES & RESPONSIBILITIES

Phone Screening and Show Support

• Answer and screen incoming listener calls for the duration of the live broadcast.

• Work closely with the Show Producer to identify and prepare callers for on-air participation.

• Gather and accurately communicate caller information and talking points to on-air talent.

• Maintain an organized call queue and facilitate smooth transitions during live programming.

• Exercise sound judgment when selecting callers who will positively contribute to show content.

• Help create and maintain positive chemistry with the hosts and other cast members.

Content Development

• Contribute creative ideas, segments, listener interactions, bits, audio elements, and interview questions to support the show's content strategy.

• Assist in developing engaging multi-platform content for broadcast and digital channels.

• Identify compelling listener stories and trending topics that align with the show's brand and audience.

Contests and Promotions

• Coordinate contesting and listener giveaways with the Promotions Department.

• Ensure contests are conducted according to Program Director specifications and station policies.

• Verify contest eligibility and collect accurate winner information.

• Assist with prize fulfillment and required documentation.

Compliance and Operations

• Follow and enforce all FCC regulations and company policies.

• Assist with the implementation of station and state Emergency Alert System (EAS) procedures as required.

• Maintain confidentiality regarding station operations and proprietary information.

• Support special broadcasts, live events, remotes, and promotional appearances as needed.

• Perform other job-related duties as assigned by station management, the Program Director, Executive Producer, or Show Producer.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; college coursework in broadcasting, communications, journalism, or a related field preferred.

• Previous experience in radio broadcasting, podcasting, live entertainment, customer service, promotions, or digital media preferred.

• Working knowledge of broadcast operations and live production environments is a plus.

• Proficiency with standard office software and broadcast-related systems preferred.

REQUIRED SKILLS & ABILITIES

• Exceptional interpersonal and communication skills with the ability to engage listeners professionally and courteously.

• Exercises patience and professionalism when interacting with callers and guests.

• Strong oral and written communication skills.

• Outstanding organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced live broadcast environment.

• Strong collaboration skills with the ability to work effectively as part of a creative team.

• Excellent judgment and decision-making abilities under pressure.

• Familiarity with social media platforms and digital content creation, including Instagram, X, Facebook, TikTok, and other emerging platforms.

• Basic blogging and content writing experience preferred.

• Strong understanding of current events, entertainment, pop culture, music, and lifestyle trends relevant to the KLOS audience.

• Ability to adapt quickly to changing priorities and live show demands.

• Dependable, punctual, and able to maintain a flexible work schedule, including early mornings, weekends, holidays, and station events as needed.

WORK ENVIRONMENT

• Fast-paced live morning show environment requiring multitasking and adaptability.

• Early morning schedule with occasional evenings, weekends, and station events.

• Frequent interaction with listeners, talent, production staff, and promotions personnel.

SUCCESS IN THIS ROLE

A successful Phone Screener:

• Identifies engaging callers that enhance the entertainment value of the show.

• Supports the hosts and producer by anticipating show needs.

• Contributes creative ideas and content across broadcast and digital platforms.

• Maintains professionalism and composure during live broadcasts.

• Works collaboratively to foster a positive, energetic, and creative team environment while delivering an exceptional listener experience.

   

   

Disclaimer: This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Duties may be modified or assigned as business needs require.