Convention Operations Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Responsible for the management and planning of meetings/conventions and related activities.
• Attends Banquet Event Oder (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
• Work with Sales Managers and assign appropriate space needed by groups for RFPs and contracts.
• Manage the planning, execution and supervision of assigned conventions per the contract and the client’s requirements. 
• Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.
• Ensure the proper use of function space, exhibit hall and overall event space. Maximize group’s revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
• Oversee contracted group room blocks to include cutoffs, attrition, etc.
• Mediate and resolve any problems that arise with convention group’s attendees and the hotel.
• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
• Create external communications to include introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.
• Ensure client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.
• Ensure that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
• Track and report group revenues according to established guidelines
• Coordination of all group business as developed by the sales manager.
• Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Follow up on all client needs and inquiries in an efficient and expedient manner.

EDUCATION

More than two years of post-high school education. Previous supervisor experience required.

RESPONSIBILITIES

The Convention Operations Supervisor acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions and/or event.

CERTIFICATES, LICENSES, REGISTRATION

Must obtain and maintain appropriate licensing with Alcohol Awareness Card .

Other Qualifications

Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products:  Word, Excel, Power Point, Publisher, and Outlook. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.