Charlie Palmer Host

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Greet and seat guests by utilizing department greeting and steps of service.

·         Manage reservations including calling and confirming upcoming reservations.

·         Manage waitlist by providing accurate wait time estimates.

·         Address guest inquires.

·         Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions.

·         Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.

·         Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.

·         Communicate special requests with management, service staff, and culinary team.

·         Assist the support team to turn tables faster by resetting them quickly and efficiently.

·         Take to-go orders and assure the orders are packed with the required condiments.

·         Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.

·         Help maintain safe and healthy work environment by following organization standards and sanitation regulations.

·         Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

·         Deal with guests and team members in a tactful and respectful manner.

·         Ability of simple reading, math, writing and task completion skills is required.

·         Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making.

·         Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Must be a minimum of 16 years of age.

EDUCATION and/or EXPERIENCE

·         Previous cashiering experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly standing, frequently walking and balancing, and occasionally bending over during the duration of their shift.

·         Must be able to occasionally lift/carry and push/pull up to 10lbs.

·         The team members will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.

·         Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

·         The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

·         Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.

·         The noise level in the work environment is usually moderate.

·         Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.

·         Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.