Bowling Center Crossfire Bar & Grill Server

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Provide proper and professional food and cocktail service to all bowling guests in a friendly, courteous, and timely manner resulting in guest satisfaction.

·         All duties are to ensure that GSR’s guests receive a quality product and good service.

·         Promote and document orders for food and drinks, reciting selections of all Crossfire Bar and Grill products, enter the order into a POS, properly garnish and deliver to guests in a timely manner.

·         Always maintain cleanliness and sanitation of guest areas and equipment including removing empty glasses/bottles, emptying garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.

·         Maintain proper and adequate set-up of server station daily, before, after and during shift.

·         Listen and respond to guest inquiries using a positive, clear speaking voice.

·         Interact with co-workers and customers in a professional and polite manner.

QUALIFICATIONS

·         Previous restaurant and/or cocktail experience preferred but not required.  On the job training available. 

·         Candidate must be able to deal with customers and co-workers in a tactful and respectful manner.

·         Must be a minimum of 21 years of age. 

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Attend meetings to be informed of new rules, regulations, and procedures and to discuss scheduling and/or other concerns of GSR and the department.

·         In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the needs of GSR.

LANGUAGE SKILLS

·         Possess excellent communication skills, both in written and oral form.

·         Ability to read, write, speak, and understand the English language to communicate with guests, Team Members, and supervisors.

·         Effectively present information and respond to questions from managers, Team Members, and guests. 

EDUCATION

·         High School Diploma or GED preferred.

·         Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LICENSES/CERTIFICATES

·         Alcohol Awareness card required.

·         Ability to obtain/renew all government required licenses or certification.

REASONING ABILITY

·         Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.

·         Excellent time management, problem solving, and organizational skills are a must.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, and speaking.

·         Frequently using wrist motion, dexterity, hand-eye coordination, and writing, typing on POS keyboard

·         Must be able to lift, push, or pull up to 50 pounds; be able to stand for up to 8 hours at a time; be able to reach with hands and arms above shoulder level.

·         Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, bowling and casino environment.

WORK ENVIRONMENT

·         Work performed indoors.

·         The noise level in the work environment is usually loud.

·         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.