Bell Desk Dispatcher - Part Time

SUMMARY

The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Bell Dispatcher.  The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for answering all calls, dispatching bell personnel to guest rooms in an orderly fashion and assigning drivers for our transportation department. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs
• Answer all incoming calls coming to the Bell Desk and assist guests with their needs
• Assign bell personnel to all requests in the system so that guests are served in a timely manner
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Store and retrieve luggage and other objects for guests
• Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from FedEx after hours
• Coordinate and rent out Scooters and Wheelchairs for our third party vendor
• In emergency situations assist in covering any transportation runs that left uncovered
• Maintain a well-organized and clean guest luggage storage room
• Provide guests with information regarding property facilities, amenities, services, special events
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Able to communicate storage and delivery services to our guests, informing them adequately about potential wait times for service
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, driving, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS 

• While performing the duties of this job, the team member is constantly standing, bending over, crouching, and frequently walking, reaching overhead, kneeling, and balancing over the duration of their shift. 
• Must be able to push/pull and lift/carry 75lbs or less frequently. 
• The team member will constantly have repetitive use of both feet and both hands. Team member will require frequent light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required. 
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, moving objects, high places, slippery surfaces, and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.