Employee Support Specialist - BluePrint

Required Travel: 75%

Position Type: Hourly Full-Time

Salary Range: $22.00 - $24.50

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Employee Support Specialist - BluePrint to join our Training team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

Training, Education, and Experience: High school diploma or equivalent is required. Bachelor’s degree in relevant field preferred. Two years’ experience in coaching, case management, or workforce development required.

Computer and Software: Demonstrated proficiency in Microsoft applications required; case management software experience preferred

License, Skills, and Certifications: Valid state driver’s license, reliable transportation, and current auto insurance required. Must be able to travel within territory (Missouri, Southern Illinois, and Eastern Kansas). Ability to obtain/maintain certifications is required, such as Mental Health First Aid and Financial Health Counselor. Strong interpersonal and written communication skills. Flexible schedule availability to meet employees during shifts.

Physical and Sensory Demands: Occasional lifting of objects up to 20 pounds. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Work is routinely performed in a variety of work environments and some non-temperature controlled environments.

Primary Duties/Responsibilities

BluePrint is MERS Goodwill's employee support program designed to help our team members overcome personal and professional barriers, build stability, and achieve their goals, personally and professionally. Our Specialists work on-site with employees across multiple locations, traveling between assigned sites to provide hands-on support where it is needed most.

• Connect with new hires within their first week to introduce BluePrint and build rapport.
• Maintain a consistent presence in employee common areas to foster accessibility and trust.
• Coordinate availability around employee shifts to ensure flexible, meaningful engagement.
• Facilitate the Pathways Assessment to identify employee needs, strengths, and opportunities.
• Utilize the Self-Sufficiency Matrix to assess stability across key life domains and assign a support level.
• Partner with employees to co-create personalized My BluePrint Plans, identifying actionable short- and long-term goals tied to the employee’s current needs.
• Coach employees using motivational interviewing/strengths-based techniques through topics such as financial planning, transportation, basic tech navigation, career advancement, or life challenges.
• Support goal setting using SMART principles and maintain accountability check-ins based on assigned support levels.
• Maintain up-to-date knowledge of internal and external resources; guide employees in accessing these supports.
• Log all interactions, goals, referrals, and time spent in case management system, Click.
• Monitor and reassess employee progress at regular intervals; adjust plans based on evolving needs.
• Participate in program evaluation efforts by capturing impact data and contributing to outcome reporting.
• Coordinate regularly with managers to maintain alignment with staffing schedules and ensure availability during employee shifts.
• Participate in team meetings, trainings, and program improvement efforts.
• Maintain strict confidentiality protocols, only disclosing information under legally or ethically mandated circumstances.
• Reinforce employee autonomy and ensure all participation is voluntary.
• Follow and enforce all MERS/Goodwill policies and procedures.
• All other duties as assigned.
  
  

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
• 403(B) Retirement on date of hire for employees working 20 or more hours per week
• 403(B) Retirement Employer Match after one year of employment for employees working 20 or more hours per week
• 401(A) Retirement on date of hire for employees working 20 or more hours per week
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities
  
  

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS/ MO Goodwill requires various background and records checks upon employment.