What are the responsibilities and job description for the IT Systems Technician - Family Owned Manufacturing Company 78+ years! position at Merryweather Foam?
Please note: ZipRecruiter sometimes posts its own estimated pay range that is not accurate for the position. Pay will be discussed during the interview process.
1. Do you have so much computer repair skill that it's falling out of your pockets?!
2. Are you sick of working for huge, uninspired companies where you feel like you are a cog in a wheel or a number in their system?
3. Would you rather be part of a smaller company with growth opportunities where you are actually treated like family?
4. Would you enjoy working an active IT position on a factory floor?
Here's a little about us...
· We exist to Glorify God and to serve our customers.
· We are family owned and have been in business for 78 years!
· We make custom foam parts for companies big & small!
· We have a positive, hardworking culture! (imagine Chick-fil-A, but without chicken in a manufacturing environment)
Title: IT Systems Technician
Division: IT / Operations Support
Type of position: Full-time with health benefits, vacation, paid time off, company matching 401k Retirement plan.
We are seeking a proactive and resourceful IT Support Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring seamless operations across our internal departments and remote plant locations. Your expertise will be pivotal in driving IT projects aimed at enhancing our technological capabilities within both office and production environments. We are looking for an individual who thrives on challenges, possesses exceptional problem-solving skills, is driven to find innovative solutions, and willing to work both in office and production environments.
Responsibilities:
- Provide first-level support for all IT-related issues, including but not limited to desktops, laptops, printers, software applications, and peripherals.
- Respond promptly to user inquiries via phone, email, Slack, or in-person and provide technical support and assistance as needed.
- Independently diagnose and resolve technical hardware and software issues, escalating more complex problems to the appropriate IT teams when necessary.
- Install, configure, and maintain computer systems, software, and networks to ensure optimal performance and security.
- Efficiently troubleshoot and resolve computer problems, ensuring minimal downtime.
- Collaborate with team members to identify areas for improvement in IT processes and systems, and contribute to the implementation of solutions.
- Maintain accurate records of IT projects, user requests, resolutions, system configurations, and network details.
- Assist with IT projects as assigned, including software upgrades, hardware installations, and system migrations.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
- Four years of proven experience in a technical support role, providing assistance with hardware, software, and networking issues.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and independently
- Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
- Knowledge of Microsoft Windows operating systems, Microsoft Office suite, Linux, and basic networking concepts.
- Familiarity with IT service management tools and ticketing systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive and professional demeanor
We are a different kind of company, fiercely focused on serving our customers through teamwork and prompt service. As a family owned company, with 3 manufacturing locations, we are proud of our history and heritage of manufacturing. Most of our employees stay with us for a long time. It's not unusual to find people with 30 years of experience on our team and sometimes even their children join our team after they graduate from school.
Merryweather Foam isn't a place for everyone. We are not slow-paced or laid-back. Each day, we look for new ways to adapt and grow. We regularly challenge our team members to eliminate waste and improve processes, so if you are looking to belong to an organization that is driven by teamwork, focused on details, and values character and integrity, then please apply!