What are the responsibilities and job description for the Office Assistant Supervisor position at Merry Maids of Champaign, IL?
Benefits:
- 401(k)
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
Position Overview:
Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assistant with new hire paperwork, orientation, and training. This is an entry level office position. Although this position is listed as part-time there will likely be opportunities to work more hours up to full-time. Advancement opportunities will also be available.
Responsibilities:
- Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
- Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
- Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
- Assists with new hire paperwork, orientation, and training.
- Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
- Answers phones and directs calls to appropriate party.
- Confirms customer appointments.
- Prepares laundry for the following day.
- Completes service quality checks at customers' homes.
- May occasionally function as a team member or solo cleaner as needed.
Education and Experience Requirements
- High school diploma/general education degree (GED) plus 2 years of customer service required
Knowledge, Skills and Abilities
- Personal time management and organizational skills
- Verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to drive to customer homes as needed
- Ability to differentiate between variously colored cleaning products by identifying the color or product name
- Ability to define specific uses of cleaning products
- Ability to read and understand cleaning instructions indicated on customized service reports
- Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary : $15 - $20