What are the responsibilities and job description for the Group Rooms Coordinator position at Merritt Hospitality, LLC?
About Us
The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space. Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work. The resort's vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Sales Team in the administrative functions required for effective hotel sales and management.Essential Duties and Responsibilities
- Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
- Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
- Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations and rooming lists.
- Build and set up group blocks in Lightspeed reservations system.
- Format and upload group rooming lists.
- Email group pickup and rooming list reports for requested groups to convention service managers and clients.
- Communicate directly with clients for group related reservation changes.
- Maintain cut-off dates, monitor group blocks, set up billing, and input special requests.
- Email and distribute internal reporting as requested (i.e., group no shows, pickup reports)
- Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
- Create reservation links for groups to book hotel reservations.
- Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
- Audit 'out of block' reservations for groups requested by client or manager.
- Complete requested housing bureau pick-up reports.
- Attend Pre Convention meetings when required.
- Attend and participate in weekly group rooms pickup meetings.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications and Skills
- Previous hotel reservations and/or Front Desk experience preferred.
- Some knowledge of the Marriott brand systems required
- Basic administrative knowledge such as business letters, formats, and telephone etiquette.
- Must be able to communicate effectively with internal and external customers.
- Ability to access and accurately input information into a computer using Microsoft Office Suite.
- Ability to follow written and verbal instructions.
- Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
- Ability to set-up and maintain filing systems.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoBenefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled