What are the responsibilities and job description for the Sr. Project Manager position at Merrick Bank?
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What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
The Sr. Project Manager position will serve all business areas of Merrick Bank and the Bank’s servicing partner, CardWorks Servicing, LLC through implementation of new or updated business processes and systems, as well as accomplish project objectives by planning, leading, and managing all project activities. As the Sr Project Manager, your job is to plan, budget, oversee, and document all aspects of the specific project you are working on. You will work closely with upper management to ensure the scope and direction of assigned responsibilities remain on schedule, and work cross functionally with other departments for support. The ideal candidate understands both the operational and technical aspects of financial services and can translate business requirements into actionable direction for technology teams.
Essential Functions
#INDHP1
Our Employee Value Proposition
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
The Sr. Project Manager position will serve all business areas of Merrick Bank and the Bank’s servicing partner, CardWorks Servicing, LLC through implementation of new or updated business processes and systems, as well as accomplish project objectives by planning, leading, and managing all project activities. As the Sr Project Manager, your job is to plan, budget, oversee, and document all aspects of the specific project you are working on. You will work closely with upper management to ensure the scope and direction of assigned responsibilities remain on schedule, and work cross functionally with other departments for support. The ideal candidate understands both the operational and technical aspects of financial services and can translate business requirements into actionable direction for technology teams.
Essential Functions
- Responsible for planning, directing, and managing complex, multi-team projects from initiation through to implementation.
- Engages with Business Stakeholders, Product Owners, and Technology delivery team members to elicit and understand business needs, translating requirements into technology solutions.
- Responsible for managing project costs, resources, change requests, risks and issues, program governance tasks, and providing regular project status updates to ensure that maximum business benefit is achieved.
- Develop and maintain project plans ensuring that the scope, effort, approach, and critical milestones are fully understood by all stakeholders.
- Coordinate and provide communications that escalate/facilitate resolution of risks and issues.
- Create and present dashboards and status reports to management, facilitating discussions looking beyond the obvious for improvement opportunities.
- Ensure end-to-end testing and smooth production deployment of application changes.
- Ensure all applications & processes comply with financial regulations, security standards, and internal control policies and procedures.
- Partner with Risk and Compliance teams to understand and comply with all laws and regulations to which the Bank is subject.
- Bachelor’s Degree in Information Systems, Business Management, or equivalent work experience.
- 4-6 years minimum experience leading Technology Change Delivery, preferably in Financial Services.
- PMP certification is preferred.
- Deep understanding of Waterfall, Agile Scrum, and Agile KanBan methodologies, roles, and ceremonies.
- Experience implementing complex technical integrations (APIs, web services, etc.).
- Work collaboratively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Positively influences others to achieve results.
- Assess cross team dependencies to determine their importance, urgency, risk, and make clear decisions which are timely and in the best interest of the organization. Set priorities, monitor progress toward goals, and track activities.
- Identify problem causes, gather and process relevant information, generate possible solutions, and make recommendations to resolve the problem.
- Success driven with proven ability to be a partner and driver of change
- Detail-oriented with a strong tactical execution set
- Ability to manage multiple projects, stakeholder expectations, and competing priorities
- Ability to work effectively across functions, businesses, and management levels
- Ability to organize and establish plans from ad hoc and inconsistent practices, establish disciplined processes, and specific objectives
- Strong interpersonal and influencing communications skills (written/verbal)
#INDHP1
Our Employee Value Proposition
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.