E-Commerce Manager

Company Overview

Merola Tile Distributors of America is a national leader in the tile distribution industry—importing, curating, and delivering exceptional, emotionally inspiring tiles from around the world. With a deep commitment to quality, craftsmanship, and style, Merola serves the diverse flooring and surface needs of customers across the U.S. and Canada.

What began as a family dream has grown into a vibrant, globally connected enterprise. Today, Merola proudly serves over 20,000 customers, partners with 650 distributors, and employs more than 130 dedicated team members who distribute an extensive range of products through independently owned tile showrooms and major e-commerce retailers. Through its three trusted brands—Merola Tile, SomerTile, and Pan American Ceramics—the company continues to bring inspired design directly into homes, offering a wide array of styles, textures, and patterns that redefine modern spaces.

At every level, Merola values its people. Collaboration, creativity, and innovation drive the company’s culture, where curiosity is encouraged, ideas are celebrated, and courtesy defines every interaction.

Job Summary

We are seeking an energetic and detail-oriented Digital Commerce Manager who is responsible for leading and optimizing the Digital Commerce function across retail and marketplace partners. This role develops and improves the processes, workflows, performance measures, and team capabilities needed to increase digital commerce performance, improve product discoverability and digital shelf execution, and ensure consistent execution across digital partners.

The manager works cross-functionally to align digital commerce processes and resources with business objectives while developing the team and driving accountability for measurable results.

Duties

• Lead and optimize Digital Commerce operations to achieve department goals related to online transactions, discoverability, digital shelf quality, retailer execution, and performance.
• Design, refine, and standardize Digital Commerce processes, workflows, operating practices, and performance measures to improve efficiency, consistency, scalability, and accountability.
• Manage and develop Digital Commerce team members by establishing clear expectations, delegating responsibilities, evaluating performance, coaching employees, and strengthening team capability.
• Develop and implement functional plans and priorities to increase online sample and product transactions across digital partners.
• Optimize product discoverability and organic search visibility across retailer websites, Google, and emerging AI-assisted search.
• Manage and improve digital shelf and retailer portal processes, including product content, assets, product launches, listing quality, and retailer requirements.
• Evaluate performance metrics and trends through KPIs and dashboards and use data-driven insights to identify risks, opportunities, and process improvements.
• Manage retail media programs, approved budgets, vendors, and performance to ensure effective use of resources and measurable results.
• Manage and improve customer review, Q&A, FAQ, and feedback processes and translate recurring customer insights into actionable recommendations.
• Analyze competitor activity, retailer capabilities, search positioning, pricing presentation, and digital commerce trends to identify opportunities and inform departmental priorities.
• Plan and allocate departmental work and resources based on priorities, workload, capability, and business needs; remove barriers and escalate matters outside the role's authority.
• Collaborate cross-functionally with Sales, Product, Marketing, Finance, IT, Operations, and Customer Service to align Digital Commerce processes and execution with broader business objectives.
• Manage change initiatives within the function by communicating expectations, engaging employees, monitoring implementation, and evaluating results.
• Present performance results, insights, risks, opportunities, and recommended priorities to senior leadership.

Other Duties

• Contribute to departmental policies, procedures, and continuous-improvement plans.
• Support recruitment, onboarding, training, cross-training, and development activities to strengthen team capability and coverage.
• Represent Digital Commerce on cross-functional initiatives, committees, and workgroups as needed.
• Stay current on digital commerce trends, retailer capabilities, technology, and industry best practices.

Competencies

• Leadership-- Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance.
• Change Management-- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Requirements

• Bachelor's degree in Business Administration, Marketing, Digital Commerce, Ecommerce, Information Systems, Supply Chain, Communications, or a related field.
• 8 years of progressively responsible experience in digital commerce, ecommerce, marketplace management, digital merchandising, omnichannel commerce, or a related field.
• Demonstrated experience managing and developing employees and leading cross-functional initiatives.
• Experience designing, improving, and standardizing digital commerce processes, workflows, systems, and measurement practices.
• Experience working across retailer and marketplace portals, digital shelf execution, search and discoverability, digital content, reviews and Q&As, and retail media.
• Experience defining and evaluating KPIs and dashboards and using performance data to identify trends and drive process improvements.
• Experience managing budgets, vendors, programs, and departmental resources within established authority.
• Ability to analyze operational and competitive information and translate findings into actionable recommendations.
• Demonstrated ability to manage change, improve processes, and establish consistent and scalable operating practices.
• Strong written, verbal, presentation, collaboration, and people-leadership skills.

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws.

Work Environment

Work is performed primarily in warehouse and manufacturing environments with exposure to varying temperatures, dust, noise, odors, chemicals, and powered industrial equipment. Appropriate PPE is required based on work activities.

Must be authorized to work in the U.S. without sponsorship.

Benefits:

• Medical, Vision, and Dental Insurance
• 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Paid Time Off — earned and accrued from your first day with the company
• 401(k) Plan with company match (eligibility after 1 month)
• Employer-Paid Life Insurance
• Performance Reviews after 90 days and annually
• Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Employee Discount on tile after 6 months
• Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
• Weekly Company Lunches
• Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
• Fun, Friendly, Family-Like Environment