Office Coordinator

Front Office Coordinator — Automotive Dealership Support

If you’re a polished, detail-savvy professional who thrives in a dynamic environment and takes pride in creating elevated client experiences, this role offers a unique opportunity. 

Position Overview:

At Merlin Auto Group, we know that first impressions matter — and so does operational excellence behind the scenes. As our Front Office & Operations Coordinator, you’ll be the first face and voice our clients interact with, while also supporting key workflows across sales, service, and administrative operations. This is not a typical receptionist job — it’s a dynamic, high-impact position at the heart of a luxury automotive dealership.

Key Benefits:

• Competitive compensation based on experience
• Monday–Friday business hours
• Opportunity to grow into operations, sales, or administrative leadership roles
• Supportive, collaborative team environment
• Paid time off eligibility
• Medical and dental coverage available

Key Responsibilities:

• Set the tone for a high-end dealership experience by greeting clients and answering all inbound calls with warmth, efficiency, and professionalism
• Assist the sales and service teams in delivering a seamless client experience — offering refreshments, giving showroom tours, and helping coordinate drop-offs, pickups, or appointment flow
• Act as a point-of-sale contact for vehicle deposits and service invoice payments, handling transactions with accuracy and professionalism
• Help schedule service appointments, gather client concerns, and assist with intake during peak hours or when advisors are unavailable
• Maintain a guest-ready front office, showroom, and conference area — restocking amenities, monitoring cleanliness, and ensuring presentation standards are upheld
• Support dealership logistics by coordinating vehicle transport for new inventory and managing concierge services like local pickup and delivery for service clients
• Process and track vehicle titles for both in-state and out-of-state transactions, including coordination with lienholders, DMVs, and auction houses
• Maintain accurate records for inventory, titles, and sales documentation across both digital systems and physical filing structures
• Assist with uploading new inventory to internal systems, preparing sales documentation, and managing back-end tasks to support vehicle delivery
• Collaborate with the accounting department to help issue checks, remit payments, and manage vendor-related paperwork

Qualifications:

• Polished, professional presence and excellent communication skills — both in-person and over the phone
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
• Comfortable interacting with high-net-worth clients and maintaining discretion in a luxury environment
• Prior experience in a dealership, DMV, or tag/title processing role is a plus — but we’re willing to train the right candidate
• Confident using modern workplace tools such as Google Workspace (Docs, Drive, Gmail), Monday.com, and cloud-based filing systems
• Proactive, self-starting mindset — someone who notices what needs to be done and takes initiative without being asked
• Reliable, punctual, and comfortable in a role where consistency and presentation matter daily

How to Apply:

If this sounds like you, please copy and paste the following link into your browser to take a very brief (~8 min) survey:

👉 https://go.cultureindex.com/p/zq8cKvmgIF3hvwoSK88

For any questions or follow-up, reach out to us at:

📩 hr@merlinautogroup.com