What are the responsibilities and job description for the Customer Account Representative position at Merixcen?
About The Position
Merixcen is seeking a motivated and customer-focused Customer Account Representative to join our Charlotte team. This position supports customers with account-related questions, routine service requests, and general concerns while helping deliver a consistent, professional customer experience.
Responsibilities
Merixcen is seeking a motivated and customer-focused Customer Account Representative to join our Charlotte team. This position supports customers with account-related questions, routine service requests, and general concerns while helping deliver a consistent, professional customer experience.
Responsibilities
- Assist customers with account-related questions and routine service requests.
- Listen carefully to customer needs and concerns.
- Provide accurate information in accordance with company guidelines.
- Help identify solutions to routine account and service issues.
- Explain relevant procedures and next steps clearly.
- Refer complex concerns to the appropriate team member or supervisor.
- High school diploma or equivalent.
- Strong verbal communication and listening skills.
- Excellent interpersonal and problem-solving abilities.
- Professional, patient, and customer-focused attitude.
- Strong attention to detail.
- Reliable, punctual, and organized.
- Able to learn new systems and procedures.
- Competitive base pay of $20-$30 per hour.
- Paid training.
- Full-time employment.
- Professional development and mentorship.
- Supportive team environment.
- Opportunities for career advancement.
Salary : $20 - $30