What are the responsibilities and job description for the Customer Account Representative position at Merixcen?
About The Position
Merixcen is looking for a professional and customer-focused Customer Account Representative to join our Houston team. This position is responsible for supporting customer accounts, addressing service-related questions, and helping ensure customers receive a positive and professional experience.
Responsibilities
Merixcen is looking for a professional and customer-focused Customer Account Representative to join our Houston team. This position is responsible for supporting customer accounts, addressing service-related questions, and helping ensure customers receive a positive and professional experience.
Responsibilities
- Assist customers with account and service-related questions
- Listen carefully to customer needs and concerns
- Provide accurate information based on established company guidelines
- Help resolve routine customer issues and requests
- Identify appropriate solutions and next steps
- Escalate complex concerns to the appropriate team member
- Maintain a professional and helpful approach during customer interactions
- Meet established service and performance expectations
- Help provide a consistent and positive customer experience
- High school diploma or equivalent
- Strong verbal communication and listening skills
- Excellent interpersonal skills
- Customer-focused and professional attitude
- Strong problem-solving abilities
- Reliable and punctual
- Comfortable learning new systems and procedures
- $19-$29 per hour
- Immediate start
- Paid training
- Full-time employment
- Career growth opportunities
- Professional development
- Mentorship and ongoing support
- Supportive team environment
- Opportunities for advancement
Salary : $19 - $29