Card Services Manager

Card Services Manager

Debit Cards Department

Position Summary

The Cards Services Manager is responsible for overseeing the daily operations of the credit union’s card services department. This role ensures efficient and effective delivery of card services for debit and maintaining high standards of member satisfaction and regulatory compliance.

Essential Duties and Responsibilities

Oversee the daily operations of the card services department, ensuring timely and accurate processing of card transactions. Process disputes in a timely manner in accordance with Regulation E requirements. Ensure all card services operations comply with relevant regulations and internal policies. Continuously monitor dispute processes to ensure efficiency and identify areas for improvement. Liaise with card service vendors to ensure optimal service delivery and resolve any issues that arise. Prepare and present regular reports on card services performance, including transaction volumes, fraud incidents, and member feedback. Identify and implement process improvements to enhance the efficiency and effectiveness of card services operations. Assist in the preparation and management of the card services department budget. Oversee the management of the credit union’s fleet of ATMs, ensuring they are operational and well-maintained. Coordinate and manage required software updates for ATMs and card services systems to ensure they are up-to-date and secure.

Manage and mentor a team of card services representatives, providing training and support to ensure high performance and professional development. 

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Address and resolve member inquiries and issues related to card services, ensuring a high level of member satisfaction.

A bachelor’s degree in business administration, Finance, or a related field is preferred.

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.

Communications may involve motivating, influencing, educating and/or advising others on matters of significance. 

Typically includes subject matters experts as well as first level to middle managers.

Excellent communication and interpersonal skills. 

Employees are Meriwest’s most valuable resource. We are committed to removing barriers to access and enhancing opportunities for all individuals based on merit and potential. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. 

Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. The Card Services Manager position is a Grade 11. 

*The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications.

We also offer an excellent, fully comprehensive benefits program, including:    

• Medical/Dental/Vision on the first day of employment for full-time employees   
• Free Long Term Care Insurance for employees   
• Tuition Reimbursement/Student Loan Repayment Plan   
• Pension Plan/401K   
• Bonus and incentive potential   
• Generous Paid Time Off (PTO)/Holiday program   
• Career growth support and planning programs   
• In-house fitness center   
• Discounts on new Mortgage after 6 months of employment    

Meriwest is an equal opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.