Customer Service Representative

Who We Are

Pico Propane and Fuels is a leading provider of propane and mobile propane solutions, proudly operating as part of Meritum Energy Holdings, a company serving Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.  

Why Join Us?

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect: 

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance 
• Company paid dental insurance
• Company paid AD&D and life insurance 
• Paid time off with rollover hours
• Referral bonus program

Job Summary

Pico Propane and Fuels is looking for an experienced and driven Customer Service Representative to join our team in Roswell, NM. The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. This role also provides direct customer service and propane dispensing support at the bottle dock station. A successful Customer Service Representative is committed to service, efficiency, and safety.

Duties/Responsibilities:

• Interact with customers by phone, email, or in person to provide support and product/service information, serving as a liaison between customers and the company
• Collect and enter orders for new or additional products or services
• Field customer questions and complaints; escalate issues beyond the representative’s knowledge to the appropriate specialist or staff member
• Ensure that appropriate actions are taken to resolve customer problems and concerns
• Maintain customer accounts and records of customer interactions, including inquiries, complaints, and comments
• Provide customer service and propane dispensing support at the bottle dock station in accordance with safety procedures and applicable regulations
• Support daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems
• Assist with administrative and compliance-related tasks to support operational efficiency and business needs
• Perform other related duties as assigned

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Education and Experience:

• High school diploma or equivalent required
• Minimum 2 years of customer service experience
• Experience in high-volume phone call settings highly preferred
• Experience in the propane industry preferred

Skills/Abilities:

• Excellent interpersonal, communication, and problem-solving skills
• Strong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environment
• Service-oriented, with the ability to resolve customer grievances effectively
• Must have or be able to obtain the LP-9 Station Dispensing Certification
• Proficient with computers and able to learn software as needed
• Proficient in the current Microsoft Office Suite, with the ability to learn additional software tools

Physical Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. 

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 50 pounds as needed to safely assist with duties around the plant and at the bottle dock station
• Must pass a pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.  Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location.  For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.