Quality Assurance Specialist I

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid-time-off
• 12 paid holidays
• Annual bonus (discretionary bonus based on achievement of organizational scorecard results)
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage
  
  

What sets working for Meritrust apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.
  
  

This role is an in-person role- Monday thru Friday 9am- 5:30pm; hybrid eligible after 90 days from start date.

The Quality Assurance Specialist I is an entry-level position responsible for performing reviews and audits of loan files, member documentation, and internal records to ensure accuracy, completeness, and compliance with Credit Union policies and applicable federal/state regulations. This role supports risk mitigation efforts by identifying discrepancies, tracking documentation, and assisting with internal quality control processes. Works under close supervision and escalates complex issues as needed.

Essential Functions

• Conducts post-close loan file reviews for consumer loans (e.g., auto loans, share secured, signature, VISA).
• Reviews member account documentation for completeness and compliance.
• Performs basic file audits including:
• Demographic/account changes
• Dormant account activity
• Share dividend adjustments
• Basic high-risk transaction flags
• Exception and error reports
• Prepares and maintains quality assurance documentation and reports.
• Supports the investigation of errors or discrepancies in documentation or data entry.
• Provides internal support to staff on routine quality assurance issues.
• Maintains confidentiality and complies with BSA/OFAC/Patriot Act regulations.