Indirect Loan Processor I

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
Annual bonus (based off of annual results/scorecard each year)
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
What sets working for Meritrust apart?

Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.

The Indirect Lending Processor is responsible for efficiently and accurately processing indirect loan applications submitted by partner dealerships. This role ensures timely review, verification, and funding of loans while maintaining compliance with internal policies and regulatory requirements. The processor serves as a liaison between dealerships, underwriting, and internal departments to facilitate a smooth lending experience.

Key Responsibilities

• Review and process indirect loan applications submitted by dealerships accurately reviewing loan applications, ensuring all required fields are completed and initial documentation is present. Evaluate applications for eligibility based on established lending criteria.
• Verify loan documentation for completeness, accuracy, and compliance-including credit applications, purchase agreements, income verification, and identification-for completeness, accuracy and compliance with internal policies and regulatory standards.
• Maintain communication with dealerships to resolve missing or incorrect information, collect needed documents and assist them with any funding questions or concerns.
• Collaborate closely with the underwriting team to ensure timely review and decision-making on loan applications. Provide necessary documentation and context to support efficient underwriting process.
• Assemble and finalize complete loan packages for funding, ensuring all required documents are signed, verified, and compliant. Submit packages for disbursement within established timelines.
• Maintain accurate and up-to-date records in the loan processing system, including application status, communication logs, and document uploads. Ensure data integrity and confidentiality at all times.
• Adhere to all lending policies, procedures, and applicable federal and state regulations. Identify and escalate any compliance concerns or irregularities to the appropriate personnel.
• Respond to inquiries from internal departments such as underwriting, funding, and compliance, as well as external partners, providing timely and accurate information.
• Track and manage the loan application pipeline to ensure service level agreements (SLAs) are met. Proactively identify bottlenecks and work with relevant teams to resolve delays.
• Assist in preparing documentation and responses for internal and external audits. Support reporting efforts by providing accurate data and insights related to loan processing activities.

Required Education

• High School Diploma

Required Knowledge

• Understanding of consumer lending practices and indirect lending workflows.
• Knowledge of loan documentation requirements and verification procedures.
• Awareness of regulatory compliance standards (e.g., Truth in Lending, Fair Lending).

Experience Required

• Minimum of 1-2 years of experience in loan processing, preferably in indirect lending or auto finance.
• Experience in the financial services industry, most specifically in consumer lending.

Required Technical Skills

• Detail Orientation: Strong attention to detail and organizational skills.
• Communication Skills: Excellent verbal and written communication abilities.
• Adaptability: Ability to work in a fast-paced, deadline-driven environment.
• LOS Skills: Proficiency in loan origination systems and Microsoft Office Suite.
• Problem-solving: Proactively resolves issues with loan documentation or processing workflows, implements effective solutions.
• Service Orientation: Customer service orientation and professionalism.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.