What are the responsibilities and job description for the Patient Account Representative - Orthopedics - Vicksburg position at Merit Health River Region?
Why Join Us?
- Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
- Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
- Work Hard. Recharge Often. – Generous PTO and extended illness benefits
- Invest in Your Future – 401(k) with company match
- Grow With Us – Career development, learning opportunities, and advancement pathways
- We Invest in Your Success – Licensure and certification reimbursement
- Student Loan Support – Assistance available for eligible roles
- Your Wins Deserve Recognition – Employee rewards and recognition programs
- A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
- Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
Great people. Great benefits. Meaningful work. Join us and make an impact!
No weekends, No holidays, No Call
Job Summary
The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.
Essential Functions
- Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
- Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
- Collects co-pays and other patient financial responsibilities at the time of service.
- Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
- Ensures accurate and complete coding and billing data entry for all patient visits.
- Schedules and confirms appointments, and assists with referral coordination as needed.
- Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
- Supports provider schedule management and daily patient flow.
- Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred
Knowledge, Skills and Abilities
- Strong customer service and communication skills.
- Knowledge of insurance verification and billing processes.
- Ability to work independently and efficiently in a fast-paced environment.
- Proficiency in using healthcare systems and electronic scheduling/registration software.
- Strong multitasking and organizational skills.
- Knowledge of HIPAA and patient confidentiality standards.
- Ability to resolve routine problems with minimal supervision.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.