Medical Records Coordinator - Clinics

Job Summary

The AMR Coordinator is responsible for the education, development, and optimization of the Ambulatory Medical Record (AMR) system to ensure efficient utilization and adherence to best practices across clinical settings. This role collaborates with market and corporate leadership, clinicians, and staff to drive performance improvement, support quality initiatives, and ensure AMR competency. The AMR Coordinator plays a critical role in onboarding new clinical staff and providers, monitoring workflow adherence, and providing ongoing training to enhance system utilization.

Essential Functions

• Provides AMR training, education, and workflow optimization to clinical and non-clinical staff, ensuring adherence to enterprise-wide standard workflows and policies.
• Conducts assessments of new physician practices, urgent care centers, and walk-in clinics prior to AMR implementation.
• Monitors system utilization, identifies training gaps, and collaborates with leadership to develop action plans for improvement.
• Facilitates onboarding and AMR preparedness for new clinical staff and providers, including initial training, go-live support, and post-go-live optimization.
• Conducts ongoing training sessions in various formats, such as classroom training, remote learning, and hands-on instruction.
• Maintains and updates AMR user access, ensuring proper terminations, security compliance, and role-based permissions.
• Supports accurate and efficient documentation practices within the AMR to enhance care coordination and compliance with quality initiatives.
• Assists with patient portal enrollment initiatives and trains front desk staff on effective engagement strategies.
• Reviews and analyzes provider AMR utilization data, coordinating with corporate teams to schedule optimization visits and training sessions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare, Health Information Management, or a related field preferred
• 1-2 years of experience in a healthcare setting, preferably in a clinical role such as Medical Assistant (MA) or other direct patient care position preferred

Knowledge, Skills and Abilities

• Strong knowledge of AMR/EHR functionality, clinical workflows, and regulatory requirements.
• Ability to develop and deliver engaging training programs to a diverse audience.
• Analytical and problem-solving skills to assess utilization data and recommend workflow improvements.
• Excellent verbal and written communication skills, with the ability to interact effectively with clinicians, staff, and leadership.
• Proficiency in Microsoft Office and AMR reporting tools.
• Ability to manage multiple priorities in a fast-paced healthcare environment.