What are the responsibilities and job description for the Collections & Recovery Specialist position at Meridian Property Management?
The Collections & Recovery Specialist manages current- and former-resident delinquency, outstanding balances, security deposit dispositions, and related legal recovery efforts. Reporting to the Controller, this position works collaboratively with leasing, maintenance, operations, and accounting to support accurate records, timely follow-up, consistent procedures, and effective resolution of outstanding balances.
KEY RESPONSIBILITIES
Collections & Delinquency
- Follow-up on delinquent resident accounts and collect outstanding balances from current and former residents.
- Contact residents by phone, email, and written notice to resolve balances and arrange payment plans or settlements.
- Document collection activity and keep account information current in the property management system.
Accounting & Compliance
- Prepare security deposit dispositions and apply move-out charges accurately and consistently.
- Maintain required documentation, meet applicable deadlines, and coordinate with the Controller and Accounting team to reconcile collected funds.
- Report on outstanding balances, collection activity, recovery results, and trends.
Legal Recovery
- Prepare, coordinate service of, and track required resident notices, including 3-day and 14-day notices.
- Maintain accurate notice and service documentation and follow applicable legal requirements and deadlines.
- Prepare legal documentation; manage small claims filings and judgments; coordinate with legal counsel and represent Meridian Property Management in court proceedings as authorized.
Cross-Department Coordination
- Work closely with leasing, maintenance, operations, and accounting to verify account details and resolve resident account issues.
- Support consistent collection practices through clear communication, accurate records, and professional handling of difficult conversations.
QUALIFICATIONS
- Experience in collections, accounts receivable, property management, or a related field.
- Effective communication, negotiation, and organizational skills with close attention to detail.
- Ability to prioritize, meet deadlines, exercise sound judgment, and work effectively under pressure.
- Familiarity with collection requirements, legal notices, small claims, and court procedures preferred.
Pay: From $25.66 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $26