What are the responsibilities and job description for the Senior Manager, Delivery position at Meridian Cooperative?
Futura Systems, part of the Meridian Cooperative family of companies, builds proprietary software and database applications that help enterprise customers run and manage mission-critical operations and data. Our Implementation organization partners with those customers to bring our solutions to life—on time, at quality, and built to last.
As our Sr. Manager of Delivery, you’ll own delivery execution and capacity planning across Futura’s Implementation organization, making sure every implementation and migration lands successfully—from discovery and configuration through deployment, go-live, and transition to Product Support. Reporting to the VP Business Operations and partnering through a dotted-line relationship with other operational units, you’ll be the primary decision-maker for delivery predictability, execution quality, capacity health, and customer outcomes.
What You’ll Do
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.
As our Sr. Manager of Delivery, you’ll own delivery execution and capacity planning across Futura’s Implementation organization, making sure every implementation and migration lands successfully—from discovery and configuration through deployment, go-live, and transition to Product Support. Reporting to the VP Business Operations and partnering through a dotted-line relationship with other operational units, you’ll be the primary decision-maker for delivery predictability, execution quality, capacity health, and customer outcomes.
What You’ll Do
- Own delivery outcomes across all implementation and migration initiatives—delivered on time, in scope, and to quality expectations.
- Run capacity planning for the Implementation organization: build demand and capacity models, spot gaps and over-allocation early, and translate them into staffing, hiring, and ramp recommendations.
- Partner with Sales, Finance, Product Support, and the VP Business Operations to shape staffing scenarios and ramp strategies ahead of committed demand.
- Arbitrate delivery tradeoffs and prioritization decisions when demand outpaces available capacity.
- Guide and develop Operations Managers through a dotted-line relationship, setting a high bar for accountability, performance, and execution discipline.
- Keep cross-functional partners—Engineering, Configuration, Data, Training, and Product Support—aligned.
- Own delivery and capacity risk end to end, driving mitigation, recovery, and formal change management.
- Define and track the metrics that prove delivery performance and capacity health, and lead performance reviews with stakeholders.
- Build trusted relationships with enterprise customers through critical delivery phases and smooth go-lives.
- 10 years of experience in software implementation, delivery, or operations roles.
- 3 years in a leadership role managing managers or senior technical teams.
- Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks.
- Experience with project management tools and systems such as JIRA, Salesforce, Confluence and Power BI.
- Bachelor’s degree in Information Technology, Computer Science, GIS, or a related field.
- Strong leadership, decision-making, and accountability skills, with the ability to communicate clearly to technical and non-technical audiences.
- Customer-service orientation with direct enterprise-customer experience.
- Comfort operating in a fast-paced environment with multiple, shifting priorities.
- Familiarity with formal delivery or project management frameworks (e.g., PMP, Agile, SAFe, ITIL).
- Experience with capacity planning tools or resource management platforms.
- Outstanding Medical/Dental/Vision
- Education/Training Reimbursement
- Flexible Spending Account
- Health/Wellness Reimbursement
- Excellent Life and AD&D insurance
- Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 10 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
- Volunteer Time: 8 hours per year
- Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.