What are the responsibilities and job description for the Quality Supervisor position at Mergon?
Scope of the position:
Oversees daily quality operations to ensure that products, processes and personnel meet company, customer and regulatory requirements. The role focuses on maintaining compliance, driving continuous improvement and supporting production through proactive quality leadership.
Key Responsibilities:
• Directs and supports Quality Technicians and GP12 across all shifts
• Assigns tasks, manages schedules and ensures adequate coverage for Quality Technicians and GP12 across all shifts
• Assist in the planning and prioritization of product in inspection based on customer shipping needs
• Onboard Training for new Quality Technicians and GP12 on job responsibilities
• Coaching team members on proper inspection techniques, documentation and quality standards
• Maintain Training Matrix for Quality department
• Communicate Quality Alerts to Quality Technicians and GP12
• Analyse inspection results and trends and provide critical feedback to Quality Engineers or others on potential product quality risks
• Coordinate the containment of any suspect product to establish clean point
• Participates in internal, customer and third-party audit activities as required.
• Perform employee evaluations and apply disciplinary actions as required for direct reports
• Participate as needed in internal problem solving/corrective actions.
• Lead daily MRB review of on Hold product with production supervisors, Team leads
• Manage Hold Cage ensuring 24-hour disposition of product
• Complete daily lineside audits to evaluate quality of parts being produced
• Identifies and drives improvement opportunities related to scrap, rework, PPM or customer complaints
Key Relationships:
- Quality Assurance Personnel (Direct Reports):
To provide direction and clarity on expectations, standards and objectives. Processing /Automation / Production - Supervisor / Production Manager / Quality Manager:
To liase with on Quality Issues. - Quality Engineer:
Liaison for customer complaint information distribution. - Warehouse Personnel:
Prioritize inspection activities as required by customer demands.
Decision making authority:
Approval or rejection of in-process and finished goods based on established criteria.
Escalation of quality concerns to Quality Manager or cross-functional teams.
Other duties and responsibilities may be added as the employee's immediate supervisor deems appropriate.